Ratings based on 886 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wakefield
Posted 19 Nov 2024
Although the hotel had a pretty nice and modern check-in/out system, and staff was friendly, I found it a bit disappointing for a four star.
There were gummies on the floor of the room, and the pillows were dirty inside. The bathroom was terribly small and crowded and the room was so so cold. Even though I was showed how to increase the heating in the room on the second day, it was still so cold over night.
On a brighter side, you can do the check-in online before you arrive, and it’s next to the tram and the zoo. There was a mini-fridge, safe, kettle, hairdryer, etc.
Comment from Hotel Management
21 Nov 2024 by Nicole W., Hotel Management
Dear Melissa,Thank you for your feedback! We're glad you liked the check-in system, friendly staff, and location. We're sorry to hear about the cleanliness and temperature issues and will address them with our team. Your comments are valuable, and we hope you'll give us another chance for a more comfortable stay.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
This is a friendly place in a university part of town. Good eateries locally and a really positive feel in the area and close to metro and tram. You can walk into town in 20-30 mins. I stayed for a week for work and found it a friendly place.
Comment from Hotel Management
17 Nov 2024 by Nicole W, Hotel Management
Dear Miguel,Thank you for your fantastic review! We're so glad to hear that you enjoyed the friendly atmosphere of the area and found the location convenient for both work and leisure. It's great to know you had a positive experience during your week-long stay, and we hope to welcome you back soon.Kind regards,Nicole WGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Location was very good for the hart of Amsterdam rooms had a nice feel about them nice and cosy reception had a welcoming feel about it staff where helpful I would definitely return to the same hotel. I would like breakfast to serve poached eggs which was unfortunate how overall great hotel
Comment from Hotel Management
17 Nov 2024 by Nicole W, Hotel Management
Dear Anthony,Thank you for your fantastic review! We're thrilled to hear you enjoyed the great location, cozy rooms, and welcoming atmosphere. It's wonderful that our staff made a positive impression, and we appreciate your suggestion about poached eggs at breakfast. We’ll definitely consider it! We look forward to welcoming you back soon.Kind regards,Nicole WGeneral Manager
by A verified traveler
Posted 14 Nov 2024
I was disappointed that my room was in the basement and all I could see outside was a wall.
The facility are very basic. A coffee machine but no milk and in the foyer a vending machine for snacks.
The staff were very friendly and the room was clean.
Comment from Hotel Management
17 Nov 2024 by Nicole W, Hotel Management
Dear George,Thank you for your feedback. We’re sorry to hear that your room location and the amenities did not meet your expectations. We appreciate your comments and will review the details to improve our offerings, including ensuring better amenities in the rooms. We're glad to hear you found our staff friendly and the room clean, and we hope to have the opportunity to offer you a better experience in the future.Kind regards,Nicole WGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Overall service was excellent, property well maintained and convenient access to major train station
Comment from Hotel Management
21 Nov 2024 by Nicole W., Hotel Management
Dear David,Thank you for your feedback! We're thrilled to hear you enjoyed the service, found the property well-maintained, and appreciated the convenient access to the train station. We hope to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
This was my partners first time away and the hotel was 10/10, every problem we had was solved easy and the staff were lovely and was happy to help with everything.
The location was perfect and could easily access town centre either by tram or walking.
The room was clean everyday and the peacefulness of the hotel and location was amazing.
If we ever come back to Amsterdam this hotel is where we will be staying.
Thankyou so much to staff for making my partners first trip so amazing and definitely will be coming back soon :)
Comment from Hotel Management
21 Nov 2024 by Nicole W., Hotel Management
Dear Ryan,Thank you so much for your kind words! We're thrilled to hear your partner's first trip was such a success, and we're so happy that the staff, location, and overall experience exceeded your expectations. It’s wonderful to know the peaceful atmosphere and cleanliness made your stay even more enjoyable. We can’t wait to welcome you both back on your next visit to Amsterdam! Thank you for choosing us, and we look forward to seeing you again soon!
by A verified traveler
Posted 8 Nov 2024
The location of the hotel and its surrounding area were beautiful. It wasn’t too busy or too quiet and the journey to the centre is quick whether you’re walking or on a bike and loads of restaurants and cafes nearby.
We were given a room in the basement which wasn’t great at all and such a shame because the view was a selling point for the hotel. It should be made clear that you could potentially get basement room. I asked to swap but unfortunately was told there were no rooms available.
There was very little natural light let into the room and the view was of pebbles and stones. Guests that are made to stay in the basement should get a voucher for the restaurant or a complimentary drink at the bar. Luckily we were out most of the day.
Loved that you could rent bikes from the hotel! So convenient but make sure you are sent the bike rental policy and physically shown how to use the bike before setting off.
by A verified traveler
Posted 7 Nov 2024
Staff were very helpful and professional. Nice place however room I booked and the bathroom was small
by A verified traveler
Posted 6 Nov 2024
The room we stayed in was very small, with a tiny bathroom. I could barely move in there. It was also very warm in the room and there was no way to change a thermostate. However, the room was clean and breakfast was good. The rooms just really need an upgrade if you compare it to the rest of the hotel.
