Ratings based on 341 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
The room facilities seem a little old and the cleanliness can be improved. But the staff are 5 star friendly and are very helpful.
Comment from Hotel Management
19 Oct 2024 by Tetiana H., Front Desk Receptionist, Quentin Zoo H, Hotel Management
Dear Siyuan, Thank you for your review. Were glad to hear that our staff provided you with excellent service and made your stay more enjoyable. We apologize for the room facilities and cleanliness not meeting your expectations and will address these concerns with our departments.We look forward to welcoming you back soon for a more comfortable and cozy stay!Kind regards.
by A verified traveler
Posted 24 Aug 2024
Great customer service, highly recommended.
Comment from Hotel Management
24 Aug 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Ka Yin Cynthia, Thank you for your nice review! Were thrilled you enjoyed our customer service at Quentin Zoo Hotel. Your recommendation is greatly appreciated, and we look forward to welcoming you back soon! Warm regards.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Renelee, thank you very much for the high score! Our team is pleased that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler from Toronto
Posted 3 Aug 2024
Nice hotel
Comment from Hotel Management
4 Aug 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Alex, thank you for taking the time to share your great review! We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another nice stay!
by A verified traveler
Posted 3 Aug 2024
Great location and plenty of food places nearby. Also, bonus for it being right outside of the tram stop!!!
Comment from Hotel Management
3 Aug 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Cesar, thank you very much for the high score! Our team is pleased that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Zachary, Thank you for taking the time to share your great experience with us! We hope to see you again soon!
by A verified traveler
Posted 24 Jul 2024 on Hotels
Very nice area, staff were very helpful and close enough to walk to Dam Square
Room was small, beams restricted my height but overall a comfortable stay
Comment from Hotel Management
27 Jul 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Raining, We're sorry to hear that the room dimensions didn't match your expectations, we could have realized your request if you had informed us. Our team is incredibly grateful you shared such a nice review about your experience with us! We hope to see you again soon! With kind regards,
by A verified traveler
Posted 18 Jul 2024
It was ok
Comment from Hotel Management
20 Jul 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Uziel, Thank you for taking the time to share your positive experience with us. We hope to see you again soon!
by A verified traveler from Perris
Posted 4 Jul 2024
We had two family rooms. There was an upstairs and downstairs room. Both restaurants on the opposite corners had good food and very friendly staff.
Comment from Hotel Management
5 Jul 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Alejandra,Thank you for your wonderful review! We're delighted you had an amazing time and enjoyed your stay! We hope to welcome you back soon!
by A verified traveler
Posted 3 Jul 2024
Really nice property and in a wonderful location. We would stay here again!
Comment from Hotel Management
5 Jul 2024 by Tetiana H., Front Desk Team, Quentin Zoo Hotel, Hotel Management
Dear Scarlett,We're grateful and appreciate you sharing your great rating and nice review! We hope to see you again soon!
