Ratings based on 980 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Excellent customer service
Comment from Hotel Management
15 Jan 2025 by Front Desk Management, Hotel Management
Thank you for the positive feedback. We are glad to hear about your recent stay with us. Please visit us again soon.
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Sophia CSR, Hotel Management
Hi Ramon,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
by A verified traveler
Posted 6 Jan 2025
On our last night there were several car alarms going off in the middle of the night which was disruptive. But overall it was quiet and reliable hotel to stay at while we attended a wedding nearby. The breakfast was very basic but the 24 hour front desk was very convenient.
Comment from Hotel Management
7 Jan 2025 by Sophia CSR, Hotel Management
Hi Sarah,We're glad to hear that you found the hotel quiet and reliable overall and that the 24-hour front desk added convenience to your stay. We apologize for the disruption caused by the car alarms on your last night and for any disappointment with the breakfast. Your comments are appreciated, and we’ll consider them as we work to enhance our services. We hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 6 Jan 2025
Front desk was rude
Comment from Hotel Management
6 Jan 2025 by Front Desk Management, Hotel Management
Dear Michelle,Thank you for your feedback. We apologize if your experience did not meet your expectations. Our front desk staff strive to provide excellent service to all our guests and adhere to hotel policies and procedures to ensure a comfortable stay for everyone.At check-in, you declared 2 adults and 1 child, and acknowledged that any visitors should meet in the lobby. Upon checkout, it was noted that there were 2 adults and 4 children in the room, which was a violation of our occupancy policy. Our front desk staff were simply enforcing this policy to ensure the safety and comfort of all guests.We regret any inconvenience this may have caused and appreciate your understanding.
by A verified traveler
Posted 1 Jan 2025
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Comment from Hotel Management
2 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
by A verified traveler
Posted 31 Dec 2024
all good
Comment from Hotel Management
31 Dec 2024 by Sophia CSR, Hotel Management
Hi Firas,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel. We look forward to your return.
by A verified traveler
Posted 29 Dec 2024
Average
Comment from Hotel Management
30 Dec 2024 by Front Desk Management, Hotel Management
Thank you for the review. Please let us know what we need to improve on for us to make your stay perfect.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
13 Jan 2025 by Sophia CSR, Hotel Management
Hi Denise,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 1. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
by A verified traveler
Posted 3 Dec 2024
Great place for stay.
Comment from Hotel Management
3 Dec 2024 by Front Desk Management, Hotel Management
Thank you for the positive feedback.
by A verified traveler
Posted 27 Nov 2024
Muy buena atención y excelente servicio
Comment from Hotel Management
27 Nov 2024 by Front Desk Management, Hotel Management
Thank you for the positive feedback.
