Ratings based on 679 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Hotel furniture could use a a little updating but everything was clean and staff were all very friendly and helpful. Breakfast selection changed a little each morning, could have been a little more variety as I was there 5 mornings and had mostly same item. Appreciate the reusable dishes and cutlery on weekdays.
Comment from Hotel Management
21 Nov 2024 by Renee, Hotel Management
Thank you for your great comments regarding your stay We appreciate your feedback. We are in near future beginning an update in furniture and other parts of the hotel. Breakfast selections will also be getting daily add Ons. We hope to welcome you back should your travels bring you back to our area. Safe travels.
by A verified traveler
Posted 18 Nov 2024
..
Comment from Hotel Management
18 Nov 2024 by Renee, Hotel Management
Thank you for your great comments regarding your stay We appreciate your feedback. We hope to welcome you back should your travels bring you back to our area. Safe travels.
by A verified traveler
Posted 11 Nov 2024
Had a great stay !
Comment from Hotel Management
11 Nov 2024 by Renee, Hotel Management
Thank you for your great comments regarding your stay We appreciate your feedback. We hope to welcome you back should your travels bring you back to our area. Safe travels.
by A verified traveler
Posted 6 Nov 2024
Huge suite with everything you need.
Comment from Hotel Management
7 Nov 2024 by Renee, Hotel Management
Thank you for your great comments regarding your stay We appreciate your feedback. We hope to welcome you back should your travels bring you back to our area. Safe travels.
by A verified traveler
Posted 31 Oct 2024
The room has a urine and mildew odor. Front staff are hardly ever present when needed. The housekeeper never came in during my two nights stay. You have to ask for breakfast food to be refilled. Small dining area for a large crowd. We will not be back.
Comment from Hotel Management
3 Nov 2024 by Renee, Hotel Management
We sincerely apologize for the inconvenience caused to you during your stay. we strive to ensure guest satisfaction but unfortunately, we failed. We will investigate and get issues resolved. We appreciate your feedback and value you as our guest.
by A verified traveler
Posted 15 Oct 2024
Yes, the hotel was very nice. The staff was very nice also.. The room was very nice and spacious..
Comment from Hotel Management
15 Oct 2024 by Renee, Hotel Management
Thank you for your great comments regarding your stay We appreciate your feedback. We hope to welcome you back should your travels bring you back to our area. Safe travels.
by A verified traveler
Posted 14 Oct 2024
I have multiple pictures & video of the uncleanliness of the room itself. There was a large roach, silly string stuck to walls, one of the beds felt like it was going to break if a small child slept on it & the railing going down stairs outside is completely unstable. I would never recommend room 112. The beds are terrible (besides the noise & cracking).
Comment from Hotel Management
15 Oct 2024 by Renee, Hotel Management
We sincerely apologize for the inconvenience you experienced regarding issues with cleanliness, roach and overall satisfaction with your room during your stay. We strive as a team to ensure guest satisfaction, we failed, we are in process of training new staff so there will not be reoccurrences of those kinds of issues. We hope you will allow us to welcome you back to enjoy our hospitality and guest satisfaction.
by A verified traveler
Posted 14 Oct 2024
Great place to stay with family. Thanks
Comment from Hotel Management
15 Oct 2024 by Renee, Hotel Management
Thank you for choosing our hotel for your lodging needs. We appreciate the great feedback. We hope to welcome you back should your travels bring you back our way. Safe travels
by A verified traveler
Posted 11 Oct 2024
If you get a chance to stay here, don't hesitate. The staff is friendly and go above and beyond to help you. Renee made everything flow perfectly. Great Job!!! Rooms were clean and comfortable. Couldn't ask for more. Will be back, maybe for the State Fair next year! The convenience of location in a very nice and safe area can't be appreciated enough. Great Job!
Comment from Hotel Management
13 Oct 2024 by Chris, Hotel Management
Thank you for staying us and your positive feedback.
by A verified traveler
Posted 11 Oct 2024
From the first interaction to the last,The Expedia personnel were very efficient, professional yet so nice and friendly. They took care of all my needs and questions. The check in.out experience was wonderful! Renee took care of all our needs and always had a smile and positive attitude. The rooms were clean and perfect for our stay. Will definitely use Expedia again and stay at Homewood Suites by Hilton North Plano Dallas next time we visit the area!
Comment from Hotel Management
13 Oct 2024 by Chris, Hotel Management
Thank you for staying with us and the positive feedback. We look forward to seeing you again.
