Ratings based on 198 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Customer Care Team, Hotel Management
Dear Peng,Thank you for the perfect rating! We're delighted that your stay at Home2 Suites by Hilton North Plano exceeded your expectations. Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back on your next visit to Plano!Warm regards, Guest Experience Team
by A verified traveler
Posted 24 Nov 2024
Very nice suites good for business trip
Comment from Hotel Management
25 Nov 2024 by WC- Director of Sales , Hotel Management
Dear Yanmei, We're absolutely delighted to hear that you found our Home2 Suites by Hilton North Plano Hwy 75 to be very nice place! Your perfect rating truly makes our day and reinforces our commitment to providing exceptional experiences for our guests. We strive to create a welcoming and comfortable environment for everyone who stays with us, and it's wonderful to know we've succeeded in your case. Your satisfaction is our greatest reward, and we hope the positive impression will bring you back to us whenever you're in the North Plano area again. Thank you for choosing our hotel and for taking the time to share your thoughts. We look forward to welcoming you back for another great stay soon! Warm regards,
by A verified traveler
Posted 21 Nov 2024
Perfect Location for a Plano or North Dallas destination trip. Excellent service and convenient availability of breakfast buffet, larger hotel room with full kitchen, and convenient options of common groceries at the front desk!! Great Service 👍
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Rebecca,Thank you for sharing your wonderful review! We're thrilled that you enjoyed your stay at Home2 Suites North Plano and appreciated our strategic location for exploring Plano and North Dallas.We're delighted that our spacious suites with full kitchens met your needs, and it's fantastic to hear you found value in our convenient front desk marketplace and breakfast offerings. Our team takes pride in providing great service, and your kind words about their efforts are truly appreciated.We look forward to welcoming you back on your next trip to the Plano area and creating more memorable experiences for you.Warm regards, Guest Experience Team
by A verified traveler
Posted 18 Nov 2024
Super
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear David,Thank you for the perfect rating! We're thrilled that your stay at Home2 Suites by Hilton North Plano met your expectations and earned such high praise. Even with your brief feedback, your satisfaction means the world to our team.We look forward to welcoming you back on your next visit to Plano and creating more wonderful experiences for you.Warm regards, Guest Experience Team
by A verified traveler
Posted 13 Nov 2024
The manager was terrific with assisting with our arrival. He remembered and spoke with us as we passed occasionally during our stay.
Comment from Hotel Management
15 Nov 2024 by Customer Care Team, Hotel Management
Dear Terry,Thank you for this wonderful review and for highlighting the personal attention you received during your stay at Home2 Suites North Plano! We're thrilled that our manager made such a positive impression, from your arrival through the meaningful interactions throughout your visit. This kind of personalized service and genuine connection with our guests is exactly what we strive for.Your perfect rating means the world to us, and we're grateful you took the time to share your experience. We look forward to welcoming you back soon for another memorable stay in Plano.Warm regards, Guest Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Dear Debbie,Thank you for the perfect review of your stay at Home2 Suites by Hilton North Plano! We are thrilled that your experience with us met all your expectations.Our team works hard to provide comfortable stays for all our guests, and your top rating lets us know we're succeeding in that mission. We value guests like you who take the time to share their positive experiences.We look forward to welcoming you back soon.Warm regards, Guest Experience Team
by A verified traveler
Posted 4 Nov 2024
This hotel has very thin walls. You can hear next door snoring. slamming of doors all hours of night and morning. people walking down halls. knocking on doors. can hear people’s conversations in the hallways and the room next to you. if you’re a light sleeper i DO NOT recommend this hotel.
my room didn’t have towels when i arrived. The towels I did receive, had someone else hairs in them. The bed was not comfortable. pillows aren’t the best. iron barely worked to iron my suit for meetings I had that weekend. On the plus side,
The shower was very hot, ac very cold. Will NOT stay here again. Do yourself a favor and pay the extra $20-$30 and stay at the Fairfield down the street.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Kate,Thank you for taking the time to share your experience during your recent stay with us. We are sorry to hear that your stay was impacted by noise issues and service shortfalls that do not reflect our usual standards at Home2 Suites North Plano.We sincerely apologize for the comments about the towels and the condition of the in-room amenities. These issues have been shared with our management team for immediate attention and resolution. The comfort of our guests is our top priority, and it seemed like we missed the mark during your stay.We genuinely value your feedback as it helps us identify areas for improvement. Should your travels bring you back to Plano, I would appreciate the opportunity to welcome you back for a superior experience.Warm regards, Guest Experience Team
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Jackie,Thank you for taking the time to share your wonderful rating of Home2 Suites by Hilton North Plano! While your review was brief, your perfect score speaks volumes, and we're delighted that your stay met our high standards for guest satisfaction.We strive to provide all our guests with the comfortable, welcoming experience you've highlighted, and your recognition means a great deal to our entire team. We'd be honored to welcome you back during your next visit to the Plano area.Warm regards, Guest Experience Team
by A verified traveler from Overland Park
Posted 30 Oct 2024
I absolutely loved my room! So spacious and BEAUTIFUL and clean! I am so happy to find this place and it wayyyy exceeded my expectations! Instead of a mere 5 out of 5 I would have rated it a 25 out of the 5! I appreciated the free breakfast and 24-hr coffee with all the deadlines during the event in Allen Texas. It was close to the venue and I could even walk to Longhorn’s and had I needed emergency supplies maybe even walk to Costco. It was such a comfortable place with a very wonderful kitchenette and so environmentally conscious with recycling, the soap dispensers and actual dishes/silverware I can wash instead of all the paper and plastic waste. The hotel staff is always friendly and I especially appreciated that they were able to give me a room close to the elevator (due to my heavy gear) and a nice window view!
I hope this hotel never changes! I would stay here time and again ❤️❤️ whenever I am in Dallas.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Serena,Your glowing review brought smiles to our entire team! We're absolutely thrilled that your stay at Home2 Suites North Plano not only met but far exceeded your expectations. Your appreciation of our eco-friendly initiatives, from the recycling program to our reusable dinnerware, truly resonates with our commitment to sustainable hospitality.It's wonderful to hear that our location served you perfectly for your event in Allen, and that conveniences like our 24-hour coffee station and complimentary breakfast helped fuel your busy schedule. We're particularly pleased that we could accommodate your room location request, making it easier to manage your gear.Your kind words about our spacious suites and friendly staff mean the world to us, and we can't wait to welcome you back on your next visit to the Dallas area!Warm regards, Guest Experience Team
