Ratings based on 148 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The room was very nice! Wished I got to stay longer
Comment from Hotel Management
26 Sep 2024 by WC- Director of Sales, Hotel Management
Dear Olivia, We’re pleased you enjoyed our convenient location and the cleanliness of our hotel. It’s wonderful to know these aspects enhanced your stay. Thank you for your valuable feedback. We’re eager to welcome you back and aim to make your next visit even more memorable.
by A verified traveler from Eureka
Posted 17 Sep 2024
Staff was horrible, rude, unhelpful. Never going back.
Comment from Hotel Management
19 Sep 2024 by Guest Experience Team, Hotel Management
Dear Gerard,We're deeply concerned to hear about your unsatisfactory experience. We pride ourselves on providing excellent customer service, and it seemed like we fell short of this goal during your stay. Your feedback about our staff is unfortunate and not at all representative of the standards we strive to maintain.We take guest satisfaction very seriously, and your comments will be shared with our management team for immediate attention and action.While we understand your reluctance to return, we hope you'll reconsider and allow us the chance to restore your faith in our commitment to exceptional hospitality. Your experience matters to us, and we're committed to doing better.Warm regards, Guest Experience Team
by A verified traveler
Posted 15 Sep 2024
Great
Comment from Hotel Management
16 Sep 2024 by WC- Director of Sales, Hotel Management
Hi Juan, Thank you for choosing to stay with us at Home2 Suites by Hilton North Plano, TX. We pleased to hear you had a pleasant and comfortable stay while visiting the Plano area. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcome you as our guests again in the future at the Home2 Suites by Hilton North Hwy 75 Plano property!
by A verified traveler
Posted 8 Sep 2024
Nice staff felt comfortable safe and at ease. Thank you
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Dear Anton,Thank you for taking the time to share your wonderful experience at Home2 Suites by Hilton North Plano Hwy 75. We're thrilled to hear that our staff made you feel comfortable, safe, and at ease during your stay. Creating a welcoming environment for our guests is our top priority, and it's gratifying to know we succeeded in making you feel right at home.Your kind words mean a lot to our team, and we'll be sure to pass along your compliments. We hope you'll choose to stay with us again the next time you're in Plano. It would be our pleasure to welcome you back and provide another exceptional experience.Warm regards, Guest Experience Team
by A verified traveler
Posted 2 Sep 2024
Booked a king suite on July 30th. When we got there they had us in a queen suite. Said they were over booked and when asked about what they could do about it, said we were only charged 100 a night. We were charged 116.50 a night. Only had 1 bath towel in the room, went and asked for more, said they were out. Garbage disposal did not work, hope the room doesn’t smell for the next guests, because we had put 2 hard boiled eggs in there!
Comment from Hotel Management
3 Sep 2024 by Customer Care Team, Hotel Management
Dear Barbara,Thank you for sharing your detailed feedback about your stay at Home2 Suites by Hilton North Plano Hwy 75. We're truly sorry to hear about the series of issues you encountered.We appreciate your patience with the overbooking situation. Rest assured, we're taking your comments seriously and will use them to improve our services and communication.We understand these inconveniences impacted your stay, and we're committed to addressing them.Hope you'll give us another opportunity to provide you with the exceptional experience you deserve.Warm regards, Guest Experience Team
by A verified traveler
Posted 2 Sep 2024
My room was attached to maid's linen closet, maids was very noisy early morning and evening
Comment from Hotel Management
3 Sep 2024 by Customer Care Team, Hotel Management
Dear Howard,Thank you for taking the time to share your experience at our Home2 Suites by Hilton North Plano Hwy 75. We're truly sorry to hear that you encountered noise disturbances during your stay. Your comfort is our top priority.We appreciate your feedback as it helps us improve. I've shared your comments with our housekeeping team to address the issue and explore ways to minimize disturbances.We hope you'll give us another opportunity to deliver a better experience next time.Warm regards, Guest Experience Team
by A verified traveler
Posted 30 Aug 2024
Really clean and great service. Room was nicely decorated and they offer good choices for breakfast.
Comment from Hotel Management
3 Sep 2024 by Customer Care Team, Hotel Management
Dear Linda,We're absolutely thrilled to receive your perfect rating! Thank you for taking the time to share your wonderful experience at Home2 Suites by Hilton North Plano Hwy 75.It's fantastic to hear that you found our hotel really clean and enjoyed great service. We take pride in maintaining high standards of cleanliness and ensuring our guests feel well taken care of. We're also delighted that you appreciated the room decor and enjoyed our breakfast offerings. Providing a comfortable stay and a great start to the day is always our goal.Your glowing feedback means the world to us and motivates our team to continue delivering exceptional experiences. We hope to welcome you back soon for another perfect stay in Plano!Warm regards, Guest Experience Team
by A verified traveler
Posted 23 Aug 2024
Friendly staff
Comment from Hotel Management
27 Aug 2024 by Customer Care Team, Hotel Management
Dear Zuhair,Thank you for your wonderful review of Home2 Suites by Hilton North Plano Hwy 75! We're thrilled to hear that our friendly staff made such a positive impression on you during your stay. Our team takes great pride in providing warm, welcoming service to all our guests, and it's heartening to know their efforts shone through in your experience.Your perfect rating means the world to us and motivates us to continue delivering exceptional hospitality. Thank you for choosing Home2 Suites for your visit to Plano. We look forward to welcoming you back for another delightful stay soon!Warm regards, Guest Experience Team
by A verified traveler
Posted 22 Aug 2024
Clean
Comment from Hotel Management
22 Aug 2024 by Customer Care Team, Hotel Management
Dear Uzi,Thank you for taking the time to rate your experience at Home2 Suites by Hilton North Plano Hwy 75. We're thrilled to see your perfect 5-star rating!We're especially pleased that you found our hotel clean. Cleanliness is a top priority for us, and it's rewarding to know that our efforts in this area were noticed and appreciated. Our housekeeping team works diligently to ensure every corner of our hotel meets the highest standards of cleanliness for our guests.While your review was brief, your high score and positive comment speak volumes about your satisfaction. We hope you also enjoyed our other amenities and found our staff friendly and helpful during your stay.Thank you for choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards, Guest Experience Team
by A verified traveler
Posted 21 Aug 2024
The staff and front desk were very helpful and accommodating. I would definitely recommend this hotel and will likely stay here in the future I’d there is a need. Very pleasant experience. They made our life doable during a difficult time.
Comment from Hotel Management
22 Aug 2024 by Customer Care Team, Hotel Management
Dear Kari,Thank you for your wonderful 5-star review of Home2 Suites by Hilton North Plano Hwy 75. We're deeply touched by your kind words, especially knowing that we were able to provide comfort during a challenging time for you.We're delighted to hear that our staff, particularly at the front desk, were helpful and accommodating. It's our mission to create a welcoming and supportive environment for all our guests, and we're glad we could make your life a bit easier during your stay.Your recommendation means the world to us, and we're honored that you would choose to stay with us again. We truly appreciate your trust in us and look forward to welcoming you back, hopefully under happier circumstances.Thank you for being our guest and for taking the time to share your experience.Warm regards, Guest Experience Team
