Planay Hotels

"Interesting that Eco friendly hotel has paper cups wrapped in plastic "

"Had an amazing stay at the altapura, read a few reviews a few days before we went and were worried, but it was great. Main complaints were about how hot the rooms were, which were understandable, but opening the window solved that. The other critique we read was about the restaurants and choice of food for half board. Breakfast was buffet and had a great selection. Dinner you get 65 euros contribution each evening towards food, which you can choose from the menu of the 3 different restaurants they have. European, Japanese and a cheese place. The food is all cooked fresh and to a great standard. The staff were really friendly and helpful, the hotel is in my opnion in the perfect location, ski in skin out, not far from several ski lifts, but not in thr centre of town so you don't get all the noise and footfall. Beds were really comfy, overall had a great experience and will be back next year! "

"Stayed at Hotel Marielle for three nights for a Spring snowboarding trip with my teenage son. Location is excellent right on the snow front with ski in ski put directly to the main lifts in Val Thorens. Reception, restaurant and bar staff were friendly professional, knowledgable and most importantly helpful and really made the stay a real pleasure. Room was spacious and clean and had a great view of the snow front. The terrace bar below does play music late afternoon till about 6 or 7 which adds to the buzz of the snow front location but if you want a quiet room better to ask for one at the back. Good selection of food options for breakfast and dinner (we did half board). Service gets a bit overwhelmed at peak pre ski school time 8.15 to 8.45am (our visit was in school holidays) with a few items running out on the buffet but they are quickly replaced if you ask. A second coffee machine might help for peak times! Decor is lovely - has a bit of a Parisian Boutique hotel feel to it. Huge spa with steam room and massive Sauna with a window onto the snow front. Although my son is a teenager now I thought the hotel was well set up for smaller children with lots staying, the ESF ski school straight out front and a decent games room. Val Thorens wa s great for Spring skiing lent to of snow relative to resorts further down the valley and the multitude of lifts meant no big queues. Would definitely stay here again. "

"Thank you we had a lovely stay."

"Bar & breakfast service a bit chaotic and not so good. "

"Got sold a package of spa and access to thermal spa . None of it was given . When I asked I was literally told no . Paid too much without wat I was supposed to have . "

"Really lovely hotel high up on the slopes.. nice room .. reception.. bar ..restaurant and super service "

"The option to ski in and out of this location was perfect. The residence was quiet. Staff was frindly and helpful. The lobby could use an upgrade of its furniture. It was strange not to have a sink in the toilet area in the apartment, this seems like a strange design to me. The kitchen had all sorts of pots, plates, and everything needed for cooking. Bring soap, condiments, toilet paper, tea and coffee as these are not supplied. We had a minor issue with the fuse in our apartment but the maintence man was so helpful and responsive, he fixed the problem in under 5 minutes from the time I spoke to him. Very hard working staff."

"Great stay. Room well equipped with everything we needed. Ski in ski out worked well. We couldn’t get the wifi code to work all week so gave up. We did ask at reception for them to look at it which they did but it still didn’t work. Pool and hot tub great feature though could have been warmer! And perhaps slightly larger as a bit crowded especially at the end of the day. Building could have done with a lick of paint in places but general standard was still very high and was very impressed. Bins, linen and towels changed on multiple occasions. On arrival, the bed and carpet could have been a bit cleaner which let it down slightly. Floors a bit thin but despite being right next to the main door it wasn’t too loud and slept well. Shop nearby good pricing given location. Underground parking very convenient though tight if you have a big car. "