Ratings based on 706 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Manager, Hotel Management
Hello Roger,We are thrilled to hear about your positive experience at our hotel! We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 23 Nov 2024
Bed Bugs
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Gilbert,We take all feedback seriously and have protocols in place to address any concerns raised by our guests. We recommend reaching out to our management team directly to discuss your experience further. Your comfort and satisfaction are important to us.
by A verified traveler
Posted 11 Nov 2024
Never got a room to over booked at property. The staff was helpful to find me a new room.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Sherman, We're glad to hear our staff could assist in finding you a room when faced with an overbooking situation. Our team is dedicated to ensuring all guests have a comfortable stay despite any unexpected challenges. Your understanding and patience are truly appreciated.
by A verified traveler from Austin
Posted 10 Nov 2024
Great little hotel
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Samantha,We're pleased to hear you found our hotel to be great. Your feedback is valuable to us and we appreciate you taking the time to share your experience. We aim to provide all our guests with a positive stay. Thank you for choosing to stay with us.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello dan, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Our team is here to ensure all guests have a pleasant experience.
by A verified traveler
Posted 3 Nov 2024
Just needs a little update and it will be perfect
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Henry, We appreciate your feedback and will share your suggestions with our team for consideration. Thank you for staying with us.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Robert,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay.
by A verified traveler from Edinburg
Posted 17 Oct 2024
Wow wow Wow
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello David,We appreciate your enthusiasm and are glad you had such a reaction from your stay. Should you have any further feedback or require assistance, please do not hesitate to contact our management team directly.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Jackeline Renee, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 14 Oct 2024
I liked the handicap room. I traveled with a handicap person and was given the first floor the first night. The room was comfortable but not handicap accessible, which we knew for the first night. The hall had a stench of pee. Apparently there was an accident from on of the other rooms and tootles overflowed, The room didn’t smell. The second night was so much better. We were in a handicap room and the hall there was fine. It’s an older building, but clean. Other than the pee smell in that one hallway, everything else was great.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Gloria, We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found the handicap room comfortable and the second night was better for you. Our housekeeping team works hard to maintain cleanliness throughout the property. Thank you for highlighting the cleanliness of the building. Your comments will be shared with our team to ensure a consistent experience for all our guests.
