Ratings based on 517 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Room and facility dirty and worn down.....stay away from this joint
by A verified traveler
Posted 16 Sep 2024
It really wasn't in a location that was that great. everything was like 15 minutes away. I also booked it on here for 166 total for fees and everything, but I paid $195, my friend got the same room and hers was $203. same amount of people, same room, same floor. There were no towels in the pool area and there were about 30 teenage girls screaming nonstop while in the pool. I don't mind children having fun, but the screaming like they were being murdered in the pool was awful. you couldn't even be in there. The breakfast was ok. your standard hotel breakfast. waffles, eggs, fruits, yogurt, ceral and drinks.
Comment from Hotel Management
17 Sep 2024 by Isaiah Doss - Front Desk Supervisor , Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize that your experience did not meet your expectations. Our goal is to provide exceptional service, and it’s clear we fell short in your case.We take your concerns seriously and would love the opportunity to discuss your experience further to better understand where we can improve. Please feel free to reach out to us directly at Isaiah.Doss@hilton.com, and we will do everything we can to make things right.We hope you will give us another chance to serve you in the future.Kind regards,Isaiah Doss Front Desk Supervisor
by A verified traveler
Posted 16 Sep 2024
My room had black mold (quite a bit) on the wall. I didn’t notice until after I stayed one night unfortunately, the staff was very kind and helpful when I brought it to their attention. I wouldn’t risk staying at that hotel again though. My daughter and I were both sick while we were there (headaches, cough, etc) because of the mold. I wouldn’t stay there again.
Comment from Hotel Management
17 Sep 2024 by Isaiah Doss - Front Desk Supervisor , Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize that your experience did not meet your expectations. Our goal is to provide exceptional service, and it’s clear we fell short in your case.We take your concerns seriously and would love the opportunity to discuss your experience further to better understand where we can improve. Please feel free to reach out to us directly at Isaiah.Doss@hilton.com, and we will do everything we can to make things right.We hope you will give us another chance to serve you in the future.Kind regards,Isaiah Doss Front Desk Supervisor
by A verified traveler
Posted 1 Sep 2024
Close to airport and close to restaurants and shopping. Heard lots of heavy walking above making it difficult to sleep.
by A verified traveler
Posted 11 Aug 2024
by A verified traveler
Posted 27 Jul 2024
After checking in my son was in our room changing into his swimsuit and another guest walked in on him because they assigned another guest to the room they had already assigned us. There was mold in the bathroom ceiling, and pull out couch bed. Receptionist was rude when we tried to address some of the issues. Most of the doors had out of order signs on them, as did the water fountains. At breakfast the next morning they were serving breakfast tacos and they had individual salsas and I went to grab one and noticed they had been expired by a month.
by A verified traveler
Posted 2 Jul 2024
by A verified traveler
Posted 23 Jun 2024
Everything was fine except the hot tub was not working and the fold out bed mattress was horrible . Clean nice service. I would recommend as long as you don’t need the sleeper sofa.
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Room issues and lack of response from manager.
Posted 17 Jun 2024 on HotelsThe room was comfortable. There were several issues that we had such as the tub not draining and up to your ankle in water when showering, the two burner stove had one of the burners not connected, the dishwasher was missing screws at the top so when you opened it up it tilted forward, and the living room TV not working because somebody put batteries in the remote backwards. We talked to the front desk about these issues, but it took three phone calls before actually talking to the manager after two promises that the manager would call. They offered us points for our issues, but what they didn’t tell me is I would not receive points for the stay itself. Very disappointing overall.
