Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
A simple and yet big room and location wise is very convenient
by A verified traveler
Posted 27 Dec 2024
I’ve stayed at this place 3 times already and this time it was so noisy. The refrigerator was shaking and making lots of noise and in the morning it smelled so bad. I couldn’t stand the smell left early. I’ll probably be back just because my mom lives 2 minutes away.
Comment from Hotel Management
27 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear maria, Thank you for your review. I want to apologize for the disappointing stay. This is not the type of experience we want our guests to have. I will get with my staff and get these issues fixed.
by A verified traveler from Ethridge
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear Rhonda, Thank you very much for your review !!
by A verified traveler
Posted 24 Dec 2024
No coffee maker or hair dryer in room!!!! Expect more from a big corporation like Best Western. Will not book there again because of these two missing ammenities. Also, room was advertised as a queen bed but it was not!!!
Comment from Hotel Management
26 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear Caryl C, Thank you for your review. I want to apologize for the disappointing stay. This is not the type of experience we want our guests to have. I will get with my staff and get these issues fixed.
by A verified traveler
Posted 23 Dec 2024
Didn't like all the noise
Comment from Hotel Management
26 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear Denise, Thank you for your review. I want to apologize for the disappointing stay. This is not the type of experience we want our guests to have. I will get with my staff and get these issues fixed.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
23 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear Paul, Thank you very much for your review !!
by A verified traveler
Posted 14 Dec 2024
The property was clean the room was big and comfortable, the staff was friendly and helpful, breakfast was good and they even had several gluten free options! The only negative was the hot tub didn't get very hot and the jets didn't work well but i appreciated that we were still able to use it even in the rain.
Comment from Hotel Management
14 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear Lena, Thank you very much for your review !!
by A verified traveler
Posted 11 Dec 2024
Very happy with the stay here. Clean, quiet with great customer service. Continental breakfast was very great.
Comment from Hotel Management
14 Dec 2024 by BW Plus Placerville Team, Hotel Management
Dear Jasmine, Thank you very much for your review !!
by A verified traveler from Merced
Posted 29 Nov 2024
Beautiful area, I love there's a restaurant right across from the hotel and it's walking distance to the stores nearby.
Comment from Hotel Management
29 Nov 2024 by BW Plus Placerville Team, Hotel Management
Dear Camile, Thank you very much for your review !!
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by BW Plus Placerville Team, Hotel Management
Dear peter, Thank you very much for your review !!
