Ratings based on 501 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
LU, thank you for sharing your rating. Your feedback is appreciated, and we hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 15 Oct 2024
Carpet was filthy. Dark black spots on the rug. Looked like cigarette burns. Elevator was dirty.
Comment from Hotel Management
16 Oct 2024 by Customer Service, Hotel Management
Frank, thank you for sharing your insights. Cleanliness is important, and it is appreciated that you brought this to attention. Rest assured, your observations will be addressed. We hope to have the opportunity to serve you better next time.
by A verified traveler
Posted 14 Oct 2024
Quick,easy,pleasant overnight stay.
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Linda, it’s wonderful to hear you had a great time at Holiday Inn Express Pittston - Scranton Airport. Our team is thrilled to know your overnight stay was pleasant. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
David, we're delighted you enjoyed your experience at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. We look forward to welcoming you back in the future!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Customer Service, Hotel Management
Lina, it’s concerning to see your rating, and the team wishes they had more details about your experience to address your concerns. Your feedback will be invaluable in helping to improve guest experiences. They hope to have the opportunity to provide you with a better stay in the future.
by A verified traveler
Posted 6 Oct 2024
We stayed here because of the EV chargers, which worked great. But our room smelled bad, had black mold, and cockroaches. Will not be coming back.
Comment from Hotel Management
7 Oct 2024 by Customer Service, Hotel Management
Anna, the team appreciates your feedback and is glad to know the EV chargers were convenient for your needs. Your concerns about the room environment are noted. The team is always striving to maintain and improve facilities for a better guest experience.
by A verified traveler
Posted 29 Sep 2024
I had a King Suite, and i wish i could share pictures of the cracked curtains, stained walls, and literally the smallest bathroom I've ever been in outside of a porter potty. $165 after tax was not worth it. Oh, and the pool was closed, which would have been their one saving grace. Stay at the one in dickson city, its better.
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
Justin, thank you for sharing your experience. It sounds like there were several aspects of your stay that did not meet your expectations. The team wishes your visit had been more satisfactory, and they value your feedback as it helps in making improvements. They've noted your comments about the room and amenities, and they are constantly working to enhance the guest experience.
by A verified traveler
Posted 29 Sep 2024
The check was great., You need to invest in more flatbeds carts ,the three wheeled carts are hard to dteer and hold less than the flatbeds
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
Michael, we’re delighted you enjoyed your stay at Holiday Inn Express Pittston - Scranton Airport. Your feedback about the carts is appreciated, and our team will certainly take it into consideration. We hope to welcome you back soon.
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Customer Service, Hotel Management
John, thank you for staying with us at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. We're thrilled you had a positive experience.
by A verified traveler
Posted 23 Aug 2024
Perfect location .
Comment from Hotel Management
23 Aug 2024 by Customer Service, Hotel Management
Jean, we are thrilled you enjoyed your stay at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. Thank you for sharing your feedback about our location. We hope to welcome you back soon!
