Ratings based on 505 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bristol
Posted 13 Jan 2025
Cigarette butts all over. The room rug was discustand dirty.
Comment from Hotel Management
15 Jan 2025 by Customer Service, Hotel Management
Sharron, the observations are appreciated and have been shared with the team. Cleanliness standards are a priority, and additional efforts will be made to enhance the experience. Thank you for providing this feedback.
by A verified traveler
Posted 10 Jan 2025
Excellent
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Franklin, thank you for staying with us at Holiday Inn Express Pittston - Scranton Airport. We’re delighted to hear your experience was excellent. We look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Jan 2025
Bed
Comment from Hotel Management
5 Jan 2025 by Customer Service, Hotel Management
Giorgi, it's great to know you had a pleasant stay at Holiday Inn Express Pittston - Scranton Airport. We hope the comfortable bed added to your experience, and we look forward to welcoming you back soon.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Judith, thank you for sharing your feedback. Your experience is important to us, and we hope to have the opportunity to provide a more satisfying stay in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
LU, thank you for sharing your rating. Your feedback is appreciated, and we hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 15 Oct 2024
Carpet was filthy. Dark black spots on the rug. Looked like cigarette burns. Elevator was dirty.
Comment from Hotel Management
16 Oct 2024 by Customer Service, Hotel Management
Frank, thank you for sharing your insights. Cleanliness is important, and it is appreciated that you brought this to attention. Rest assured, your observations will be addressed. We hope to have the opportunity to serve you better next time.
by A verified traveler
Posted 14 Oct 2024
Quick,easy,pleasant overnight stay.
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Linda, it’s wonderful to hear you had a great time at Holiday Inn Express Pittston - Scranton Airport. Our team is thrilled to know your overnight stay was pleasant. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
David, we're delighted you enjoyed your experience at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. We look forward to welcoming you back in the future!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Customer Service, Hotel Management
Lina, it’s concerning to see your rating, and the team wishes they had more details about your experience to address your concerns. Your feedback will be invaluable in helping to improve guest experiences. They hope to have the opportunity to provide you with a better stay in the future.
by A verified traveler
Posted 6 Oct 2024
We stayed here because of the EV chargers, which worked great. But our room smelled bad, had black mold, and cockroaches. Will not be coming back.
Comment from Hotel Management
7 Oct 2024 by Customer Service, Hotel Management
Anna, the team appreciates your feedback and is glad to know the EV chargers were convenient for your needs. Your concerns about the room environment are noted. The team is always striving to maintain and improve facilities for a better guest experience.
