Ratings based on 44 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2022 on Hotels
Comment from Hotel Management
19 Jun 2022 by Teresa, Hotel Management
Good Morning.
Thank you for choosing to stay at our award winning hotel, we hope to see you again.
by A verified traveler
Smelled like old smoke
Posted 22 Apr 2022 on HotelsHotel billed itself at "smoke free" but the room smelled of smoke. Maybe it is smoke free now, but it wasn't, and that smell doesn't go away.
Comment from Hotel Management
18 May 2022 by Teresa, Hotel Management
My apologies, we have indeed always been 100% non smoking. However, there is always a guest who chooses not to obey the rules. I wish you had brought it to our attention as we would have been more than glad to have moved you.
by A verified traveler
Posted 29 Dec 2021 on Hotels
Comment from Hotel Management
30 Dec 2021 by Teresa Godwin GM, Hotel Management
Thank you Rosemary, we are so glad you enjoyed your stay.
We look forward to seeing you again.
by A verified traveler
My two cents on my two nights
Posted 16 Jun 2021 on HotelsI’m not one to normally write reviews but overall I had a good experience at the suburban. My room had a kitchenette that was cleaned and sanitized upon my arrival. I’m overall pleased with my stay.
Comment from Hotel Management
16 Jun 2021 by Teresa Godwin, Hotel Management
Good Evening Joshua,
Thank you for the positive review, we are so glad you enjoyed your stay with us.
We take great pride in making sure our guests rooms are clean and sanitized.
Please stop back again and see us.
Thank you
Teresa
by A verified traveler
Posted 14 Apr 2021
I stay at this property during work trips to the Washington area. The grounds are well kept this is especially import because I take my two lab pups with me. There are beautiful parks to run or walk dogs close and there is wonderful food of all kinds with in a short drive. Great value.
Comment from Hotel Management
26 May 2021 by Teresa Godwin, Hotel Management
Good Morning,
We are glad you enjoy staying with us, we love the fur babies and look forward to seeing you all again.
by A verified traveler
Happy
Posted 8 Apr 2021 on HotelsHappy with front desk service. We got early to reservation. They got room ready shortly.
Helped me get water bottle vending machine to work.
Comment from Hotel Management
10 Apr 2021 by Teresa Godwin, Hotel Management
Thank you so much for staying with us, we are so happy you enjoyed your stay.
I will pass your kind words onto the staff.
by A verified traveler
Posted 1 Apr 2021 on Hotels
Nice clean room. Front desk staff very helpful to recommend restaurants and gave me plastic bag so I could take ice to room.
Comment from Hotel Management
10 Apr 2021 by Teresa Godwin, Hotel Management
Thank you for choosing to stay with us, on behalf of the entire stay we thank you for the kind words.
by A verified traveler
Keep on moving thru
Posted 28 Mar 2021 on HotelsIt was REALLY off putting when the receptionist was talking about have a gate come down over the desk at night. It doesn’t seem to be in a very good area. There are other exits before or after this one with more choices for hotels.
Comment from Hotel Management
30 Mar 2021 by Marisa - AGM , Hotel Management
Dear Guest,
Thank you so much for taking the time to leave your feedback. The safety of our guests and staff is a top priority for us. As any other business would, we shut down for the day by locking our doors at dusk to monitor who is coming in and out of the hotel, and close our gate at 11pm to start our night audit. I can assure you, it has nothing to do with our location, as we do this at all of our properties. I apologize that our nightly procedures made you uncomfortable during your stay with us. I do hope your room and our customer service was to your satisfaction.
Kind Regards,
by A verified traveler
Will stay here again
Posted 17 Feb 2021 on HotelsStaff was very friendly, especially with our pet. They honored our room location requests too. Only recommendation would be that cleaning crew do a little better job at cleaning/moping tile floors in the pet rooms. Other than that, we had a great stay and will stay there again... we just won't walk around in our stocking feet.
Comment from Hotel Management
30 Mar 2021 by Marisa - AGM , Hotel Management
Robert,
We are so glad that you and your pet had a good experience with our staff during your stay. I will be checking with my staff to see where we went wrong with our cleaning procedures in the room you were in. Thank you so much for your feedback and we hope to see you and your fur baby again.
Kind Regards,
by A verified traveler
A real gem
Posted 11 Jan 2021 on HotelsAmazing service and front desk staff. We accidentally were put in a room that hadn't fully been cleaned yet. Before we were even in the door, the staff apologized, put us in a new room, and gave us a gift card. The room was wonderful and the hotel and area were very quiet. Not a lot around in terms of food, but it was a 4 min drive to a store to get a beer and a place to pick up some food.
Comment from Hotel Management
12 Jan 2021 by Teresa Godwin, Hotel Management
Good Evening Erin,
We are so glad you enjoyed your stay, we apologize again for the error with your room. We hope to see you again in the future.
