Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Merrillville
Posted 31 Dec 2024
Not clean
by A verified traveler
Posted 30 Dec 2024
The staff was super friendly, the rooms were clean and comfy, and the restaurant had great food. Plus, it’s in a perfect location for exploring the area. Definitely recommend it!
by A verified traveler
Posted 20 Dec 2024
I recently stayed at Red Roof Inn, Washington, PA. And my experience was nothing short of excellent! The rooms are nice and clean, well-maintained and comfortable stay. I would highly recommend this hotel to my friends,family and colleagues to definitely be our next trip.
Comment from Hotel Management
25 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Roberta. The staff and I at the Red Roof Inn Washington, PA appreciate your 5/5 score. I am thrilled to hear that your experience at our hotel was excellent, the rooms were nice and clean, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. Thank you again for your kind words. We look forward to welcoming you back in the future!Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Dec 2024
Nice rooms with good staff and friendly
Comment from Hotel Management
26 Dec 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Arvind,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Washington, PA. I was happy to read that the nice rooms, the good and friendly staff, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WASHINGTON PA and I received your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tom, We at the RED ROOF INN WASHINGTON PA are disappointed to have earned your poor scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Nov 2024
The property is near to main road and all exist we get and a nice one. Nice staff and place. Nice rooms too.
Comment from Hotel Management
26 Nov 2024 by Redroof Inn, Hotel Management
thank you very much. we would like to next time in our property.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Mary, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WASHINGTON PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Front desk and staff don't speak good English, they gave us a room that was under construction. Smelled like poop,dirty and needed upgrades.seemed a little old and dated.
Comment from Hotel Management
19 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Shannon,Thank you for telling us about your recent visit to RED ROOF INN WASHINGTON PA. I was disappointed to read that the unpleasant odor, your staff encounter and the other concerns listed. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Checked in after midnight. 2 separate building several people walking around outside. Dogs barking both inside and out. Common areas smelled like smoke. Inside the rooms were acceptable beds was comfortable.
