Ratings based on 372 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Got there 3 hrs early and asked for early check in and they gave it to me no issue, my room was just the furthest room in the hotel. Couch in the suite room was really stiff and outdated but everything else was nice. Was clean, water pressure was good.
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management /, Hotel Management
Dear Stefany,Thank you for taking the time to share your feedback! We're delighted that we were able to accommodate your early check-in request, and we truly appreciate you mentioning how clean and comfortable your room was. It’s wonderful to hear that you had a positive experience with the water pressure, as we always aim to provide a relaxing and enjoyable stay.We apologize for the discomfort you experienced with the couch in the suite, and we appreciate your comments about it being stiff and outdated. We take guest feedback like yours seriously, and we will review the condition of our furniture to ensure everything in our suites is up to date and comfortable for future stays.Once again, thank you for your thoughtful review. We hope to have the opportunity to welcome you back soon and provide an even better experience.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Relations Specialist, Hotel Management
Marcella,Thank you for being our guest at MainStay Suites Pittsburgh Airport and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 9 Nov 2024
Quwana checked us in and was very friendly and quick. We only stayed for 1 night, but we would definitely be back if we ever find ourselves in Pittsburgh again.
Comment from Hotel Management
11 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Alexa,Thank you for sharing your feedback with us at MainStay Suites Pittsburgh Airport! We're so glad to hear that Quwana made a positive impression with her friendly and efficient check-in. We pride ourselves on providing excellent service and are thrilled that you enjoyed your brief stay. We would love to welcome you back whenever your travels bring you to Pittsburgh again, and we look forward to making your next visit just as pleasant. Safe travels, and thank you for choosing us!
by A verified traveler
Posted 21 Oct 2024
Very nice clean room, great staff, price was good. Would recommend.
Comment from Hotel Management
23 Oct 2024 by Guest Relations Management, Hotel Management
Hi Piotr,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 21 Oct 2024
Convenient to airport and not far from major attractions.
Comment from Hotel Management
22 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Janice,Thank you for sharing your positive feedback with us at MainStay Suites Pittsburgh Airport! We’re pleased to hear that our convenient location near the airport and proximity to major attractions enhanced your stay. Our team strives to provide an ideal base for both leisure and business travelers, and it’s great to know that our location met your expectations. We hope you continue to consider us whenever you're in the area for a comfortable and well-placed stay.
by A verified traveler
Posted 7 Oct 2024
Pictures are deceiving, extremely small. Pull out bed is like sleeping on the frame… the mattress is non-existent. They had no sheet, had to go back to front desk. Then no pillow for pull out bed. Would not stay there again.
Comment from Hotel Management
10 Oct 2024 by Guest Relations Management, Hotel Management
Dear Marcel,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the size of the room, the discomfort of the pull-out bed, and the lack of necessary bedding.Your experience is not reflective of our standards, and we take your comments seriously. We will address these matters with our team to ensure improvements are made for future guests.We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Guest Relations Management, Hotel Management
Hi Melinda,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Guest Relations Management, Hotel Management
Hi Windell,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
by A verified traveler
Posted 23 Sep 2024
A stage property at best. We weren’t at our hotel much but it served its purpose. Stayed 3 nights and never got clean towels.
Comment from Hotel Management
26 Sep 2024 by Guest Relations Management, Hotel Management
Dear Jaime,Thank you for taking the time to share your experience. We're glad to hear that the hotel served its purpose for your stay. However, we apologize for the oversight regarding the clean towels during your three nights with us. Your comfort is important to us, and we regret that we fell short in this aspect.We appreciate your feedback, and we will address this issue with our housekeeping team to ensure it does not happen again in the future.Thank you for your understanding, and we hope to provide you with a better experience during your next visit.
by A verified traveler
Posted 28 Aug 2024
The stay was overall good but the room had a slight musty odor.
Comment from Hotel Management
28 Aug 2024 by Guest Relations Management, Hotel Management
Hi Anthony,Thank you for your feedback. We are glad to hear that your overall stay was good. We apologize for the slight musty odor in your room and will address this to ensure a more pleasant experience for our guests. Your comments are valuable, and we hope to have the opportunity to welcome you back for an improved stay.
