Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from McKinney
Posted 5 Dec 2024
Some deferred maintenance issues (slow drains, wonky curtains) room was huge but could have used a bit more furniture. Space for a dresser and seating area. Without those things it seemed big and empty.
Great location for walkable spots.
Comment from Hotel Management
5 Dec 2024 by Katie, Hotel Management
Tamara, Thank you for sharing your feedback! We're glad to hear you enjoyed our great location and the spacious room. We truly appreciate your comments about the deferred maintenance and furniture, and we'll certainly look into addressing the slow drains and curtains. Your suggestion for more furniture, including a dresser and seating area, is valuable, and we’ll consider it for future improvements. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Katie, Hotel Management
Carlos, Thank you so much for your 5-star rating! We're thrilled to hear you had a great experience. If there's anything more we can do for you, don't hesitate to reach out. We appreciate your support!
by A verified traveler
Posted 26 Nov 2024
Everything was fine.
Comment from Hotel Management
26 Nov 2024 by Katie, Hotel Management
Tawana, Thank you for your feedback! We're glad to hear that everything was fine. We always strive to provide the best experience for our customers, and we appreciate your support. If there's anything we can do to make your next experience even better, please don't hesitate to let us know. We look forward to serving you again!
by A verified traveler
Posted 19 Nov 2024
the staff here were all great and really added to our experience. Aaliyah the bartender and Reggie were so kind and helpful. they happily reopened the bar for us after just closing! nice clean rooms and in an area that is not over crowded and has lots of parking. this is not walking distance to downtown but not to far of a drive. we love Pittsburgh and will be back
Comment from Hotel Management
25 Nov 2024 by Katie, Hotel Management
Sara, Thank you so much for your wonderful review! We're thrilled to hear that Aaliyah and Reggie made such a positive impact on your stay – we’ll be sure to pass along your kind words to them. We're also glad you enjoyed our clean rooms and the peaceful location with plenty of parking. We look forward to welcoming you back on your next visit to Pittsburgh! Safe travels until then!
by A verified traveler from yorktown hts
Posted 18 Nov 2024
The staff was lovely and the room was just right. We needed towels because they don't do daily room service and they were brought up immediately. Would definitely recommend.
Comment from Hotel Management
25 Nov 2024 by Katie, Hotel Management
Dianne, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our staff and enjoyed your room. We’re also glad we could assist you promptly with the towels. Your recommendation means a lot to us, and we hope to welcome you back for another wonderful stay soon!
by A verified traveler
Posted 17 Nov 2024
Aaliyah the bartender was very friendly and helpful
Comment from Hotel Management
18 Nov 2024 by Katie, Hotel Management
Kevin, Thank you so much for your kind words! We're thrilled to hear that Aaliyah made a positive impression with her friendly and helpful service. We'll be sure to pass along your compliments to her. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 17 Nov 2024
Stayed there this weekend while attending a Penguins game. Was a very good experience. The staff were awesome
Comment from Hotel Management
18 Nov 2024 by Katie, Hotel Management
Thomas, Thank you for sharing your experience! We're so glad to hear you had a great stay with us during the Penguins game. Our team works hard to provide excellent service, and it's wonderful to know that you felt well taken care of. We hope to welcome you back soon for another amazing visit!
by A verified traveler
Posted 5 Nov 2024
Parking: the valet company is a separate business from the hotel. Valet uses almost every street parking spot around the hotel plus a a satellite lot for guests who stay more than one night. The street parking around the building has 2-hr limits, so valet is really the only option. The valet workers left food smears/crumbs in my new car.
Check-in: we used a 3rd party site to book our rooms. The room type we selected was different than what we ended up with. The staff were really difficult to communicate with beyond the basics. The front desk will allow guests to leave their luggage if they arrive early, but it’s not secure.
Room: the room was spacious but not thoroughly clean. My feet became dirty while walking around and there were long strands of hair left in the shower by the previous guest. One of my towels had rust stains and the hairdryer was missing from my room.
Hotel Restaurant: the fries were good and the focus is definitely on drinks at the bar. There is no food service until dinner. Guests are allowed to use the restaurant space even without ordering anything. Paying for anything ordered at the restaurant took at least 15 minutes per transaction. The lobby has self-serve cold water, coffee, and hot water for tea.
Overall, this felt like a 2-star place desperately pretending to be a 4 star hotel. I would say more but I’m hitting the character limit.
Comment from Hotel Management
5 Nov 2024 by Katie, Hotel Management
Amy, Thank you for sharing your detailed feedback. We truly value guest insights as they help us improve the experience we provide.We apologize for the inconvenience you encountered with parking. Since valet is a third-party service, we understand that the street parking limitations and the need for a satellite lot might not be ideal for every guest. We're actively working with them to improve communication and ensure smoother service in the future.We’re also sorry to hear about the cleanliness issues you experienced in your room. Our housekeeping team works diligently to ensure each room meets our high standards, and we’ll be addressing your concerns regarding the cleanliness of the floor and shower, as well as the condition of the towels and missing hairdryer. We will also review our process for room assignments to prevent any discrepancies for future guests.Regarding check-in, we regret the communication challenges you faced. We strive to provide a welcoming, attentive experience for every guest, and we’ll work with our team to ensure better clarity and customer service going forward.It’s great to hear you enjoyed the fries at the restaurant, though we understand the delay with payment transactions was frustrating. We’re actively working on improving this process to make your dining experience quicker and more efficient.Thank you again for bringing these concerns to our attention. While we aim for a higher standard, we recognize that we didn’t meet your expectations, and we will be reviewing your feedback with the team to make necessary improvements. We hope you’ll consider giving us another chance to provide you with a much more seamless and enjoyable experience next time.
by A verified traveler
Posted 24 Oct 2024
Decent spot.
Comment from Hotel Management
31 Oct 2024 by Katie, Hotel Management
Joseph, Thank you for your feedback and for giving us a 3 out of 5 rating. We’re glad to hear that you found us to be a decent spot. If you have any specific suggestions on how we can improve your experience, we’d love to hear them. We hope to welcome you back for a better stay in the future!
by A verified traveler
Posted 15 Oct 2024
Great location in upcoming East Liberty neighborhood of dahntahn. Clean, comfortable and affordable. A great choice if you don’t need a different location or luxury amenities.
Comment from Hotel Management
31 Oct 2024 by Katie, Hotel Management
Scott, Thank you for your thoughtful feedback! We’re glad to hear that you enjoyed our great location in the East Liberty neighborhood and found your stay clean, comfortable, and affordable.We appreciate your perspective and hope to welcome you back for another enjoyable stay in the future!
