Ratings based on 279 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Tiffany, Hotel Management
Hey Anndrea! We're grateful for your feedback and happy to know you had a wonderful time at our hotel. Looking forward to welcoming you back soon.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Tiffany, Hotel Management
Hi Carlos! Your satisfaction is our greatest reward. Thank you for the positive review! Looking forward to welcoming you back soon.
by A verified traveler
Posted 23 Sep 2024
The room was clean. Bathroom is a bit small and bathroom’s barn door unless hooked/locked properly slides open. We booked this hotel over the adjacent hotel because of the pool as we had a 5 year old with us who anticipated the pool time. The pool was down for maintenance/cleaning the entire 2 days. Also, my daughter and I paid the same amount but had 2 different type rooms.
Comment from Hotel Management
23 Sep 2024 by Tiffany, Hotel Management
Hi Sarah Jane, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short in several areas. Your feedback is invaluable to us as we strive to improve our services. We hope you will give us another opportunity to provide you with a superior experience in the future.
by A verified traveler
Posted 12 Sep 2024
Accomodating staff. Clean, large room, quiet.
Comment from Hotel Management
21 Sep 2024 by Tiffany, Hotel Management
Hi Sharon! We're delighted that you found our hotel to your liking. Your satisfaction is our top priority. We look forward to you staying with us should your travels bring you back to the area!
by A verified traveler
Posted 2 Sep 2024
Very nice and clean ! Excellent service !
Comment from Hotel Management
3 Sep 2024 by Home2 Suites Pittsburgh/Beaver Valley Team, Hotel Management
Hi Brenda! We're delighted that you found our hotel to your liking. Your satisfaction is our top priority. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 Aug 2024
Cleam rooms, helpful staff
Comment from Hotel Management
31 Aug 2024 by Tiffany, Hotel Management
Hey Melinda! We're grateful for your feedback and happy to know you enjoyed your time at our hotel. Looking forward to welcoming you back soon.
by A verified traveler
Posted 24 Aug 2024
Perfect place to stay for a wedding! Lots of room!
Comment from Hotel Management
24 Aug 2024 by Tiffany, Hotel Management
Hello Kimberly! Thank you for the glowing review! We strive to provide the best hospitality possible. Looking forward to welcoming you back soon.
by A verified traveler
Posted 21 Aug 2024
Clean property and staff was helpful and friendly!
Comment from Hotel Management
21 Aug 2024 by Tiffany, Hotel Management
Thank you for the feedback. We are elated to know you enjoyed your interactions with the staff. We look forward to you staying with us should your travels bring you back to the area!
by A verified traveler
Posted 18 Aug 2024
I checked in on a Wednesday I checked out on a Sunday not once, was my room serviced in any shape or form. Two of the nights they were large groups of people coming up from the pool after 11 o’clock, making a lot of noise. The stench of marijuana on the floor on Friday and Saturday night was overwhelming. The breakfast in the morning was very nice.
Comment from Hotel Management
21 Aug 2024 by Tiffany, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short in several areas. Your feedback is invaluable to us as we strive to improve our services. We hope you will give us another opportunity to provide you with a superior experience in the future.
by A verified traveler
Posted 18 Aug 2024
noise insulation is poor. We can hear running water sounds from the next room.
Comment from Hotel Management
21 Aug 2024 by Tiffany, Hotel Management
Hey Jian-hua! Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we will address the issues you mentioned to improve our services. We hope you will give us another chance in the future.
