Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
TV didn't work properly, only got about 5 channels. Mattresses were very uncomfortable, hard as a rock. Lobby and breakfast area dirty. Furniture in lobby is worn and stained and nasty. This hotel needs an upgrade. On a positive note, parking was free and ample spaces. Free breakfast, although options were limited, but it was sufficient, not bad. Shower and bathtub was clean and water pressure was good and hot. Linen was clean and we got fresh towels every other day. Location is not bad, although nothing within walking distance, but only five minutes from highway and 20 minutes to airport and 15 minutes from downtown. Not a horrible experience by any means, but could be much better with a little upgrading.
Comment from Hotel Management
25 Sep 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback. Please know have just started the process of renovating. Need wallpaper is being hung while I type. We hope if you are back in the area, you will come back and enjoy our new hotel!
by A verified traveler
Posted 16 Sep 2024
The rooms had the air conditioner on high. It was so cold when we got the room. My husband used the sink and the water remained in the sink. I called the front desk for assistance however the clerk said they did not have anyone in maintenance there. That we would have to wait till Sunday morning. I asked the clerk for a plunger and my husband managed to get the water to go down. My bathtub had long hairs on the tile. I wasn’t happy with my room but the hotel was booked.
Comment from Hotel Management
16 Sep 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback. We are sorry to hear about your stay. A clean and ready room is the key to any great stay. We will share this with the staff thank you for the chance to improve. We hope if you are ever back in the area you will give us another chance.
by A verified traveler
Posted 15 Sep 2024
Bed was comfy shower pressure was good. Bathroom had used towel and dirty tissue on the floor. Floor in main area had a piece garbage on in.
Comment from Hotel Management
16 Sep 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback and rating. I am sorry to hear about your room. A clean and ready room is the key to a perfect stay. We will make sure to share this with the staff. Thank you again, and we hope you will give us another chance if you are ever back in the area.
by A verified traveler
Posted 11 Sep 2024
Very nice and helpful staff. Great room and the breakfast was also wonderful!
Comment from Hotel Management
11 Sep 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your great feedback and rating! We hope to see you again next time!
by A verified traveler
Posted 31 Aug 2024
Conveniently located excellent customer service
Comment from Hotel Management
3 Sep 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback and rating! We hope to see you again next time!
by A verified traveler
Posted 26 Aug 2024
Older property but room was nice. Need a car. Parking was free.
Comment from Hotel Management
26 Aug 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback. We are happy to hear that you enjoyed your stay. We hope to see you back again next time!
by A verified traveler
Posted 25 Aug 2024
The hotel wasn’t clean. We stayed for 5 nights and walked down the same hallway to our room
At the end of the day and it was never vacuumed….passing by the same leaves blown in from outside. We were told that our room also would most likely not get housekeeping service and if we needed towels we needed to tell the front desk. We ran out of everything in the room and it wasn’t replenished. The door didn’t close properly so you had to slam it shut (didn’t feel safe because it was at the end of the hall near the exit/entrance to pool and outside area.
It’s super loud there and you can hear everyone’s conversation. The place for smokers to go is right outside of the entrance so you’re greeted everytime by a cloud of smoke in your face.
The rooms are dark and dingy and the rugs in the room have not been clean since they were first installed….it was gross.
Stayed there in a pinch as it was last minute and everything was booked up a s sold out around the area. Won’t be staying there again.
Comment from Hotel Management
26 Aug 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback. We have just started the process of renovating. We look forward to providing our guest with the best experience possible. With brand new updated rooms just to start. We hope you will give us a second chance!
by A verified traveler
Posted 24 Aug 2024
From the time we pulled into the parking lot, entered the front lobby, and entered our room, we saw nothing but filth. Outside, the sidewalk way dirty, stained, and just generally unclean. Walking into the front lobby, the area was dirty. The gathering (breakfast) area in the lobby saw dirty and torn carpet. The pullout chairs were stained and dirty. The front desk had friendly staff, but the area was cluttered and unorganized.
Arriving on our floor, we exited the elevator to find a carpeted hallway that looked to be un-vacuumed for some time. The carpet was also stained and dirty, which matched the corridor walls.
Once we entered the room, it was tight, to say the least. The carpet was torn, stained, and needed to he vacuumed. Found on the carpet was a pill of some sort. As we travel with a service dog, we are blessed to have found the pill and disposed of it before our dog ingested the pill and experienced a negative outcome. The bathroom was good sized and general y clean. The shower head had several different settings, but if you tried to find a different setting, it was difficult, as the shower head was not attached to the shower wall. The water was hot, however, and got the job done.
We did visit the breakfast area prior to our departure from the hotel. The area, as noted earlier, was generally dirty and unappealing. Food choices were plentiful, but typical “free” breakfast items.
If you want to watch TV or use the Internet, this is not the place for you. Although warne
Comment from Hotel Management
26 Aug 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback. We have just started the process of renovating. We look forward to providing our guest with the best experience possible. With brand new updated rooms just to start. We hope you will give us a second chance!
by A verified traveler
Posted 24 Aug 2024
The room was very dirty there was urine on and around the toilet there were holes in the wall and missing pieces of the baseboards and the room had a very unpleasant smell
Comment from Hotel Management
26 Aug 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your feedback. We are sorry to hear about your stay. Please know all surveys are shared with the staff. This lets them know when they are doing a good job and where they can make improvements. Thank you for the chance to improve!
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Rebecca, Hotel Management
Thank you for staying with us. We appreciate your great rating. We hope to see you again next time!
