Ratings based on 521 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Everything was dirty. The sheets had stains of you know what… the toilet did not work and the “smoke free” room smelled like smoke. I appreciate the staff for not giving me too much fuss about wanting to leave but everything was dirty and sticky.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Anyi,Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is certainly not the standard we aim to uphold. Please be assured that your concerns have been shared with the housekeeping and maintenance teams so they can address the matters you have raised. We're glad to hear the staff was accommodating, and we truly appreciate your understanding. We hope you will consider staying with us again, as we are committed to providing a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
Clean and spacious
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Great place to stay
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Dear Clayton, Thank you for your wonderful feedback! We are thrilled to know that you found Extended Stay America to be a great place to stay. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable visit soon!Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
Everything was just great here , staff was very nice and got me in my room fast
by A verified traveler
Posted 15 Oct 2024
Where to start....we arrived at 8:30 p.m. and were told that they were oversold and they did not have a double room available for us. They said there was one bed but since we booked with Expedia, they would have to change the requested room type before even offering that. I explained that I was travelling with my sister and a double bed wasn't going to work. I was asking for a solution, anything. The counter person was out of their depth and just not equipped to deal with this. His response to another traveler was if they didn't like it they could just leave. They had the exact same issue as me and they were a family of 3 in town for a tourney.
We spent approx 1 hour and 40 mins on the phone with Expedia looking for a solution and one was finally found. The Expedia rep was amazing and supportive and was honestly just looking for a solution that would work. Eventually with some patience from both sides, we found one. Can't thank him enough for all the work to make it right.
As for the hotel, the whole situation was handled unprofessionally by them and even the manager who had been contacted while we were there and shared a similar attitude to their staff. Staff are a by product of how they're led, that has never been truer.
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Scott,We sincerely apologize for the issues you faced upon arrival, particularly with the room unavailability and the way the situation was handled. The lack of professionalism and support you encountered from our staff is deeply concerning, and we regret the inconvenience this caused. We understand how important it is to provide appropriate solutions, especially when traveling with others, and we're glad that Expedia was able to assist us in finding a solution. Your feedback will be shared with our team to ensure we work on handling such situations with professionalism, empathy, and effective problem-solving. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 27 Sep 2024
No breakfast
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Gary, Thank you for your review; it's nice to know you enjoyed your overall stay with us. We will also note your feedback regarding the breakfast serving, as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 26 Aug 2024
Location
Comment from Hotel Management
26 Aug 2024 by Hotel Management , Hotel Management
Dear Gerald, Thank you for your feedback. We’re sorry to hear that the location did not meet your expectations. We strive to provide our guests with a convenient and enjoyable stay, and your input is valuable for us to make improvements. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Aug 2024
by A verified traveler
Posted 31 Jul 2024
