Ratings based on 978 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Relations Management , Hotel Management
Dear Donielle,Thank you for letting us know about it. We always try to give great service. We really value all comments, no matter how short they are, because making our guests happy is our main goal. If you have anything specific you'd like to say about your stay, please let us know. This will help us learn and make changes. The happiness and comfort of our guests is always our first concern.
by A verified traveler
Posted 18 Nov 2024
Not that I did an early check-in and when I got there they didn't have the room clean they weren't ready for us and the lady behind the counter was just ignored and then when I did get into the room the room was still filthy there was food left in the microwave it was just a dirty ass place so no I wasn't happy at all
Comment from Hotel Management
18 Nov 2024 by Guest Relations Management , Hotel Management
Dear Glen, Thank you for sharing your experience with us. We understand how frustrating it can be when things don’t go as expected, especially after an early check-in. We apologize that the room was not ready and didn’t meet the cleanliness standards you deserved. This is certainly not the experience we want for our guests, and we appreciate you bringing it to our attention. Rest assured, we’ll be addressing these issues with our team to ensure a better experience in the future. We hope you’ll consider giving us another chance to make things right.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Guest Relations Management , Hotel Management
Hello Leeanna, Thank you for taking the time to share your experience with us! We’re so glad to hear you had a pleasant stay. It’s wonderful that you enjoyed our welcoming atmosphere and the comfort of your room. We truly appreciate your feedback and are committed to making every visit even better. We hope to have the opportunity to welcome you back again soon for another fantastic stay!
by A verified traveler
Posted 11 Nov 2024
The staff were friendly, courteous, and helpful. Their customer service made up for the hotel facility itself being a bit rundown. It had a 1970's feel.
The room was clean aside from a musty smell that a couple candles got rid of. And the beds were comfortable. Parking was free and abundant.
I would stay again because it was affordable and the customer service was great!!
Comment from Hotel Management
11 Nov 2024 by Guest Relations Management , Hotel Management
Dear Threse, Thank you for sharing your experience. We're glad to hear that our friendly staff and customer service made such a positive impact on your stay. We truly appreciate your feedback about the condition of the hotel, and we'll take it into consideration as we continue working to improve. It's great to know the room was clean and comfortable, though we understand that the musty smell was an issue for you. We're happy to hear the candles helped, and we will look into ways to prevent that in the future. We look forward to welcoming you again!
by A verified traveler
Posted 8 Nov 2024
Very convenient to get downtown. Noisy. Rundown.
Comment from Hotel Management
8 Nov 2024 by Guest Relations Management , Hotel Management
Dear Heather, Thank you for sharing your thoughts with us! It's great to hear that you found our location so convenient for getting downtown it's definitely one of our highlights. We truly appreciate your feedback regarding the noise and condition, and we'll make sure to review these areas to ensure a more comfortable experience for future guests. We hope you'll consider staying with us again and give us another opportunity to provide a relaxing visit.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Heather,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 31 Oct 2024
Property was unsafe and upon check in the receptionist said no one comes here to stay on business. I felt like there weren't enough locks to guarantee my safety once inside. The rooms look nothing like the pictures on the site and the manager refused to issue refund.
Comment from Hotel Management
1 Nov 2024 by Guest Relations Management , Hotel Management
Dear Donielle,We understand how important safety and comfort are during your stay, and we regret that you did not feel secure in your room. Your concerns about the locks and the discrepancy between the room photos and reality are valid, and we appreciate your feedback on these issues. We will take your comments seriously as we work to improve our services and ensure a better experience for all our guests.
by A verified traveler
Posted 30 Oct 2024
The pool was not available and it does not state that on the site
Comment from Hotel Management
31 Oct 2024 by Guest Relations Management , Hotel Management
Hi Lucretia, Thank you for sharing your experience! We understand that the pool being unavailable was disappointing, especially since it wasn't noted online. We aim to make sure all information is accurate, so we’ll work on updating our site to avoid any future surprises. We’re glad you enjoyed other aspects of your stay, and we hope to welcome you back soon with everything fully available for you!
by A verified traveler
Posted 20 Oct 2024
Very dirty and didn’t feel safe. Ice machine didn’t work and the breakfast was a few things in a brown paper bag to go
Comment from Hotel Management
20 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Chelsea,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced, as we strive to maintain high cleanliness and safety standards throughout our property. While we understand your concerns about the ice machine and breakfast offerings, we appreciate your understanding as we navigate the challenges of providing services during busy periods. Your comments will be taken into consideration as we continuously work to enhance the overall guest experience.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Christopher,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
