Ratings based on 637 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Spent a night there on business. Room was clean, bed comfortable, local cable, all basic amenities. Food services were limited but local plazas have lots of options. Continental breakfast would have been cool
Comment from Hotel Management
14 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your experience, Andrew. We’re glad to hear that your stay at Courtyard Pittsburgh North/Cranberry Woods was comfortable and that you appreciated the cleanliness and amenities. We understand that more diverse dining options, including a continental breakfast, could have enhanced your stay, and we’ll certainly keep this in mind as we strive to improve our offerings. We hope to welcome you back on your next business trip!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Hotelmgmt, Hotel Management
Thank you for your five-stars. We look forward to your return and hope it's soon, Mary!
by A verified traveler from Virginia Beach
Posted 5 Sep 2024
Comment from Hotel Management
5 Sep 2024 by HotelMgmt, Hotel Management
It's incredibly gratifying to earn a perfect score from a guest we value so much! We appreciate your review and hope to have the pleasure of your company again in the near future, Terry.
by A verified traveler from Nashua
Posted 30 Aug 2024
Overall good hotel. Good location
Comment from Hotel Management
3 Sep 2024 by Hotelmgmt, Hotel Management
Julie, your review brightened our day here at Courtyard Pittsburgh North/Cranberry Woods. We love that our location was ideal for your trip and eased any travel burdens. Thank you kindly for taking a moment to share your feedback. We hope you will return in the future!
by A verified traveler
Posted 26 Aug 2024
Our room was clean but the hallways and outside area had trash and dirty carpet. We had a 4 day stay and eventhough I mentioned the dirty hallways and elevators to the front desk, they were not vacuumed or cleaned during our stay.
The pillows were also very soft and lumpy.
The staff at the bistro were very friendly and helpful.
Comment from Hotel Management
28 Aug 2024 by HotelMgmt, Hotel Management
Thank you for sharing your experience at Courtyard Pittsburgh North/Cranberry Woods. It’s great to hear that your room was clean and that the staff at the Bistro made your stay more enjoyable with their friendly and helpful service. However, it's disappointing that the common areas were not maintained to the standard expected, despite your feedback to the front desk. Your comments about the hallway cleanliness and the pillows will certainly be taken into account to improve future stays. We hope to have the opportunity to welcome you back for a more polished experience.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Hotelmgmt, Hotel Management
Thank you, Janet, for visiting and rating your stay. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Friendly staff, good breakfast options
Comment from Hotel Management
23 Aug 2024 by Hotelmgmt, Hotel Management
It's wonderful to know that the welcoming team and delicious breakfast options contributed to a positive experience at Courtyard Pittsburgh North/Cranberry Township! The team always strives to make guests feel at home, and it’s great that these efforts stood out during your stay. Hope to see you again for another enjoyable visit!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Hotelmgmt, Hotel Management
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Rita.
by A verified traveler
Sheet mess
Posted 10 Aug 2024 on HotelsThe bed was not made properly. Sheets not fitted onto the bed.
Comment from Hotel Management
12 Aug 2024 by Hotelmgmt, Hotel Management
Thank you for bringing this to our attention, James. We sincerely apologize for the oversight with the bed linens during your stay. Properly made beds are a basic expectation, and we regret that we fell short. Your feedback will be shared with our housekeeping team to ensure this doesn’t happen again. We hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 2 Aug 2024
Me and my wife stayed here last minute and really enjoyed the place it was clean rooms were quiet plenty of shopping and food around the area only thing could have made it better is if our guest would have showed up also
Comment from Hotel Management
5 Aug 2024 by Hotelmgmt, Hotel Management
It's wonderful to hear that your last-minute stay was such a success! We're glad you appreciated the cleanliness and tranquility of our rooms, as well as the nearby shopping and dining options. We hope to see you and your wife again soon for another enjoyable visit to the Courtyard Pittsburgh North/Cranberry Woods.
