Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Hotel pictures are deceiving, it’s very tired and grungy.
Comment from Hotel Management
19 Nov 2024 by ., Hotel Management
We appreciate you taking the time to give your feedback.
by A verified traveler
Posted 21 Oct 2024
We were there for a two-night stay, Friday night and Saturday. By 3 pm Saturday, we still had not received maid service. We brought that to the attention of the hotel staff as we left for the afternoon and evening. When we returned to the hotel at mid-night, the room had not been cleaned. Other than this, our stay was enjoyable.
Comment from Hotel Management
31 Oct 2024 by George, Hotel Management
Thomas, thank you for your feedback. I have shared it with the hotel's housekeeping leadership team. If your future travel plans have you returning to the downtown Pittsburgh area, it would be our hope that you stay with us again.
by A verified traveler
Posted 20 Oct 2024
Exceptional staff. Super friendly and overly accommodating!
Comment from Hotel Management
31 Oct 2024 by George, Hotel Management
Tara, thank you for taking the time to review your stay at our hotel. Your feedback is greatly appreciated!!
by A verified traveler
Posted 9 Oct 2024
Staff was amazing and the hotel rooms where very spacious and comfortable
Comment from Hotel Management
31 Oct 2024 by George, Hotel Management
Judith, I appreciate your positive feedback. I will be sure to share it with our team members.
by A verified traveler
Posted 7 Oct 2024
Location was great and service was quick and very friendly
Comment from Hotel Management
8 Oct 2024 by George, Hotel Management
I appreciate the positive feedback regarding your recent stay at our hotel. I will be sure to share it with members of our entire team. Thank you again!
by A verified traveler from Niskayuna
Posted 9 Sep 2024
Location and cleanliness were great
Comment from Hotel Management
11 Sep 2024 by ., Hotel Management
Thank you for your response.
by A verified traveler
Posted 7 Sep 2024
Perfect place to stay when attending an event at the Convention Center
Comment from Hotel Management
9 Sep 2024 by ., Hotel Management
Thank you. come again
by A verified traveler
Posted 5 Sep 2024
Place was in a great location. Hotel staff was friendly and helpful. Parking is tight, but they do offer valet and there are a couple garages within a block of the hotel you can self park in. Our room was clean, and huge. Would stay again.
Comment from Hotel Management
8 Sep 2024 by ., Hotel Management
Thank you for the great feedback.
by A verified traveler
Posted 31 Aug 2024
Overall the hotel was fine, though the Manager for the night we check in was totally disrespectful as we requested a change in our room. Her name was Christina. She told us that we checked late, and gave us unreasonable excuses for not agreeing to please our request. First time in my life traveling that someone at a hotel chain in which I am a frequent customer that behaves so poorly.
Comment from Hotel Management
1 Sep 2024 by George, Hotel Management
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.
by A verified traveler
Posted 27 Aug 2024
Great location. Property is above average and a good value.
Comment from Hotel Management
1 Oct 2024 by George, Hotel Management
Brock, your feedback is greatly appreciated. Thank you for taking the time to rate your stay at our hotel.
