Ratings based on 951 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 1 Jan 2025
I liked the area and the convenience. I loved the staff, they were all friendly and helpful. It was a very nice hotel, but my room had a sticky cup ring on the bed side table, no conditioner or body wash in the shower and no stirers for the coffee/tea in the room. The parking was nice and convenient, however it was kind of complicated. Though the charge is $35 it scares you with a rate of $99 as you leave, but the lady at the front desk warns you about this ahead of time. Also it is a wierd system of taking a ticket, though they give you a QR code to scan for in and out... but you have to scan your ticket and the QR code to get out, idk, it just seemed overly complicated. I kept having my validated QR code tell me it wasnt working.... but i finally was able to get out. Haha! Overall it was a nice place to stay for the price, and for being so close to downtown.
by A verified traveler
Posted 1 Jan 2025
Property is conveniently close to the arena, but overall was very underimpressed with the cleanliness of the hotel. Also had to pay additional fees to park.
by A verified traveler
Posted 28 Dec 2024
Lots of Mould in shower. Noisey bed. Dirty tv screens. Dirty mirrors. Dirty floors. No bags in trash cans. Broken furniture
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
It is deeply concerning to hear about the conditions you encountered during your stay, Randy. The cleanliness and maintenance issues you described fall far below the standard we strive to provide. These matters will be urgently addressed with our housekeeping and maintenance teams to ensure improvements are made immediately. Your experience is not reflective of the stay we aim to deliver, and we sincerely regret the disappointment this caused. We hope you might consider giving us another opportunity to provide a much better experience in the future.
by A verified traveler
Posted 26 Dec 2024
There were loud parties between 1 am and 4 am. Loud doors slamming throughout the night.
Comment from Hotel Management
27 Dec 2024 by Hotelmgmt, Hotel Management
Paul, we understand how disruptive noise can affect a stay and regret that your rest was disturbed. Our team works to address late-night disturbances promptly, and we will reinforce our protocols to minimize such occurrences. We hope to provide a much quieter and more comfortable experience during a future visit.
by A verified traveler
Posted 25 Dec 2024
Quiet and very friendly staff
Comment from Hotel Management
27 Dec 2024 by Hotelmgmt, Hotel Management
Kristy, it’s wonderful to hear our team made your stay enjoyable and that you appreciated the peaceful environment. We’d love to welcome you back for another relaxing visit.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Hotelmgmt, Hotel Management
Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Hotelmgmt, Hotel Management
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
by A verified traveler
Posted 23 Dec 2024
Right beside ppg paints arena. Nice and convenient.
Comment from Hotel Management
24 Dec 2024 by Hotelmgmt, Hotel Management
The location of Cambria Hotel Pittsburgh-Downtown next to PPG Paints Arena truly makes attending events convenient and hassle-free. We are glad this added to your experience, and we look forward to welcoming you back for another enjoyable stay!
