Ratings based on 274 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
No heating, no food, no kettle, very over priced.
by A verified traveler
Posted 12 Nov 2024
Lovely stay at the Rosemount hotel in Pitlochry for some November hikes in the Cairngorns. The staff were lovely, in particular Phie was very friendly and attentive for all our breakfast servings. Delicious and hearty breakfast every morning with decent variety.
The room was very cosy with just enough space to dry our wet hiking clothes when we needed. The water pressure in the shower was poor but a good excuse to have a decadent bubble bath!
Comment from Hotel Management
13 Dec 2024 by Anne, Hotel Management
Hello Alexandra and many thanks for a lovely review. We are so happy to read your comments, especially that you enjoyed your meals and were well cared for by our wonderful Phie. Always good to know that our guests have been nice and cosy when the weather can be a bit dreich outside. It's sometimes difficult to do our bit to help save the planet and keep our lovely guests warm in winter at the same time:-) This is a major project for us and we are delighted to have been accepted on to a government project for assistance. This will make a big difference to Rosemount's carbon footprint, moving forward. Have a nice'n cosy winter and we hope to see you again, next year
by A verified traveler
Posted 28 Sep 2024
Lovely hotel and staff. Easy walk to main strip.
Comment from Hotel Management
30 Sep 2024 by Anne, Hotel Management
Thank you for your kind comments, John. We are delighted that you have enjoyed your stay and hope to see you again.
by A verified traveler
Posted 22 Sep 2024
Unfortunately my partner was involved in a car crash on 19 September 2024, so we were unable to travel due her discomfort. Which was really disappointing as we were really looking forward to the leisure break away. Thank you
Comment from Hotel Management
30 Sep 2024 by Anne, Hotel Management
Hello Andrew. I am terribly sorry to hear of your wife's accident. If we could have further explanation as to the 3 from 5 score, it would help us understand our part in the poor rating. Thank you
by A verified traveler
Posted 12 Sep 2024
Room very small. No heating 1st night, moved to other room and heating in en-suite wouldn’t turn off!! Showers just a trickle of water. Bar facilities closed before 9 pm ( think they were short staffed.) Poor choice at breakfast and ran out of what I’d ordered for one morning
Comment from Hotel Management
30 Sep 2024 by Anne, Hotel Management
John. We didn't do very well for you over the busiest weekend of our year and I apologise for this. As a small business, it is impossible to staff up for events that bowl the town over with uncharacteristically high numbers of visitors. This is becoming a bone of contention in small-sized tourism communities, internationally. We just have to do our very best. It's all that we have in these occasional situations of excessive demand.
by A verified traveler
Posted 8 Sep 2024
Staff were very accommodating. A little disappointed with breakfast. we weren't advised we needed to put a time on the breakfast order that we would arrive in the dinning room, this meant we had one hour to wait till we were served our cooked breakfast. we were all disappointed with the breakfast with the burnt potato scone to half portion of black pudding and haggis.
Comment from Hotel Management
8 Sep 2024 by Anne Urry, Hotel Management
Hello and thank you for your review. We are so sorry for the confusion over breakfast. Naturally, we need to know what time you wish to eat so that we can cook your breakfast in a timely fashion. This way it arrives fresh at your table. I think you will appreciate that, as a small hotel, it is not possible to have a brigade of chefs cooking to order. We overcome this and manage to drive down food waste by taking informative orders in advance. With respect to Expedia bookings, we find difficulty because we cannot communicate in advance of stay with visitors booking through this source, other than via their own internal messaging system. Our emails containing links to order breakfast don't seem to get through, so we don't receive breakfast orders in the same way as we do for guests booking direct. This inevitably means that expedia guests have to wait a longer when we are extremely busy and because we have to guess the time at which they wish to eat, it is difficult to have the food at precisely the right time to keep it in good condition. There are boxes for room number and time on the manual breakfast orders which were completed by yourselves. If we can do more, please let me know
by A verified traveler
Posted 1 Sep 2024 on Hotels
Friendly service and great breakfast
Comment from Hotel Management
8 Sep 2024 by Anne Urry, Hotel Management
Hello and thank you for your review. We are thrilled that you have enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
30 Sep 2024 by Anne, Hotel Management
Hi Robert. Thank you so much for your evaluation of you stay. We are delighted that it was mostly a positive experience and hope to see you again very soon.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Room was clean and comfy bed, breakfast was ok
Comment from Hotel Management
8 Sep 2024 by Anne Urry, Hotel Management
Hello and many thanks for your review.. We are delighted that your room was appreciated and are sorry for the less than warm response to breakfast. We are working on remedying this, but find difficulty in the fact that we cannot communicate in advance of stay with visitors booking through Expedia other than via their own internal system. Our emails containing links to order breakfast don't seem to get through, so we don't receive breakfast orders in the same way as we do for guests booking direct. This inevitably means that expedia guests have to wait a little longer when we are extremely busy. We are very determined to drive down food waste, so advance ordering works best for us. Tying in the necessary levels of communication along with this is difficult when we are kept at arms length from our visitors before they arrive, however.
by A verified traveler
Posted 26 Jul 2024
Friendly staff, comfortable spacious rooms and great location. Wish we could have stayed longer. Would happily return.
Comment from Hotel Management
26 Jul 2024 by Anne, Hotel Management
Thank you so much for taking time and trouble to send a review. We are delighted that you have enjoyed your stay. Please visit us again soon.
