Ratings based on 471 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comfortable and clean. Good location and great breakfast.
Comment from Hotel Management
15 Dec 2024 by Reception Team, Hotel Management
Thank you for taking the time to post your feedback, we really do appreciate it. We're pleased you had a nice time. Hopefully see you again soon. Kind regards
by A verified traveler from Bethesda
Posted 17 Nov 2024
I’ve stayed in rooms at the main McKay’s several times. Beware the fine print; this property now utilises the annex across the street, which is more akin to a marginal youth hostel. I arrived exhausted after 18 hours of travel only to find my room was the size of a walk in closet with a child-sized bed. My university dorm was twice the size. I reported my dissatisfaction with management who assigned me a larger room (that didn’t overlook rubbish bins) for the same price. The manager was very nice, other staff members (including restaurant) not as much. I hope things improve here as I visit Pitlochry every year and hope to stay at McKay’s again.
Comment from Hotel Management
18 Nov 2024 by Mckays Hotel, Hotel Management
Dear KathrynThank you for taking the time to share your feedback with us. I can see that you booked our townhouse single room but I am delighted that we were able to accommodate yourself in a larger room.We truly appreciate your feedback as this allows us the opportunity to improve the services that we offer.Kind regards
by A verified traveler
Posted 1 Nov 2024
Sadly we did not have a great stay.
Check-in is at 4pm which is too late for Scotland in winter (it is almost dark).
The welcome could not be described as friendly.
Our room was immediately above the Pub Quiz and there was loud noise until almost 11. And we had paid more for a better room.
Also the food was not impressive.
We’ve stayed here before and had enjoyed our previous stays.
But this time was below par.
We both agreed we would not return.
Comment from Hotel Management
26 Nov 2024 by Mckays Hotel, Hotel Management
Dear GeorgeThank you for taking the time to share your experience with us.Our aim is to provide a warm and welcoming environment and I am saddened that we were unable to to meet your expectations on this visit.We do appreciate your feedback as this allows us the opportunity to improve the services that we provide.Thank you once again.Kind regards
by A verified traveler
Posted 26 Oct 2024
Amazing all around! Rooms, food, bar. Would recommend and stay again.
Comment from Hotel Management
26 Oct 2024 by Reception Team, Hotel Management
Thank you so much for taking the time to post your feedback, we really do appreciate it. We're really pleased you enjoyed your stay. Kind regards
by A verified traveler
A bit disappointing.
Posted 16 Oct 2024 on HotelsShower only had slightly warm water (but they said they’d get that looked at). Room didn’t have anything to sit on apart from the bed. I couldn’t check in until after 16:00. The cooked breakfast was very well prepared but a bit minimal and the buffet had very limited choice. At least the juice glasses were proper glasses and not thimbles like most places. The fruit was badly bashed and looked old.
Comment from Hotel Management
19 Oct 2024 by Reception Team, Hotel Management
Thank you for taking the time to review our hotel. I am saddened that you did not enjoy all aspects of your stay with us. We aim to provide a warm and welcoming environment and I am disappointed that we did not meet your expectations. We truly appreciate you feedback as this allows us to identify areas for improvement. Kind regards
by A verified traveler
Posted 16 Oct 2024
Check in was easy, carpark small so we had to park elsewhere. The room was tiny, we booked a small double, not expecting it to be as small as it was especially for the price for 1 night. Only 2 channels worked on the tv,it was also tiny, about the size of a laptop screen. Room quite noisy, heard music about 10pm and alot if banging. Food in restaurant really good, breakfast also nice. Would not book a small double again if we came back. Staff all really nice.
Comment from Hotel Management
19 Oct 2024 by Reception Team, Hotel Management
Thank you for taking the time to review our hotel. I am saddened that you did not enjoy all aspects of your stay with us. We aim to provide a warm and welcoming environment and I am disappointed that we did not meet your expectations. We truly appreciate you feedback as this allows us to identify areas for improvement. Kind regards
by A verified traveler
Posted 13 Oct 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Reception Team, Hotel Management
Thank you for taking the time to post your feedback. We're really pleased you had such a nice time.
by A verified traveler from Stratford
Posted 12 Oct 2024
Nice location
Comment from Hotel Management
12 Oct 2024 by Reception Team, Hotel Management
Thanks you for your feedback. We're happy you like the location :)
by A verified traveler
Posted 9 Oct 2024
Lovely stay- great sized room and comfy bed. Clean.
Friendly helpful staff.
Generous breakfast
Comment from Hotel Management
10 Oct 2024 by Reception Team, Hotel Management
Thank you so much for taking the time to post your feedback. We are really pleased you had such a nice time. Kind regards.
by A verified traveler
Terrible Stay
Posted 9 Oct 2024 on HotelsIncredibly disappointed and upset with the quality of our room. We were sent to the townhouse across the street which was easy to find. The room itself needs MAJOR upgrading. The carpets look like they haven’t been cleaned, the bathrooms are tiny and need cleaning as well, there was only a tiny bed sheet separating us and the stained mattress. Not to mention we booked this room (1 bed and 1 bunk bed) so we could have more than 1 bed but since the bunk bed was shaking on the way up (and we are 2 young girls - not very big) we had to share the 1 bed. The mattress was also firm so we both got a few hours of sleep at best. Limited plugs as well.
Comment from Hotel Management
10 Oct 2024 by Reception Team, Hotel Management
Dear Jessica Thank you for taking the time to share your experience. I am disappointed that we did not meet your expectations. We do appreciate your feedback as this allows us the opportunity to identify areas for improvement. Kind regards
