Ratings based on 462 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bethesda
Posted 17 Nov 2024
I’ve stayed in rooms at the main McKay’s several times. Beware the fine print; this property now utilises the annex across the street, which is more akin to a marginal youth hostel. I arrived exhausted after 18 hours of travel only to find my room was the size of a walk in closet with a child-sized bed. My university dorm was twice the size. I reported my dissatisfaction with management who assigned me a larger room (that didn’t overlook rubbish bins) for the same price. The manager was very nice, other staff members (including restaurant) not as much. I hope things improve here as I visit Pitlochry every year and hope to stay at McKay’s again.
Comment from Hotel Management
18 Nov 2024 by Mckays Hotel, Hotel Management
Dear KathrynThank you for taking the time to share your feedback with us. I can see that you booked our townhouse single room but I am delighted that we were able to accommodate yourself in a larger room.We truly appreciate your feedback as this allows us the opportunity to improve the services that we offer.Kind regards
by A verified traveler
Posted 1 Nov 2024
Sadly we did not have a great stay.
Check-in is at 4pm which is too late for Scotland in winter (it is almost dark).
The welcome could not be described as friendly.
Our room was immediately above the Pub Quiz and there was loud noise until almost 11. And we had paid more for a better room.
Also the food was not impressive.
We’ve stayed here before and had enjoyed our previous stays.
But this time was below par.
We both agreed we would not return.
by A verified traveler
Posted 26 Oct 2024
Amazing all around! Rooms, food, bar. Would recommend and stay again.
Comment from Hotel Management
26 Oct 2024 by Reception Team, Hotel Management
Thank you so much for taking the time to post your feedback, we really do appreciate it. We're really pleased you enjoyed your stay. Kind regards
by A verified traveler
Posted 16 Oct 2024
Check in was easy, carpark small so we had to park elsewhere. The room was tiny, we booked a small double, not expecting it to be as small as it was especially for the price for 1 night. Only 2 channels worked on the tv,it was also tiny, about the size of a laptop screen. Room quite noisy, heard music about 10pm and alot if banging. Food in restaurant really good, breakfast also nice. Would not book a small double again if we came back. Staff all really nice.
Comment from Hotel Management
19 Oct 2024 by Reception Team, Hotel Management
Thank you for taking the time to review our hotel. I am saddened that you did not enjoy all aspects of your stay with us. We aim to provide a warm and welcoming environment and I am disappointed that we did not meet your expectations. We truly appreciate you feedback as this allows us to identify areas for improvement. Kind regards
by A verified traveler from Stratford
Posted 12 Oct 2024
Nice location
Comment from Hotel Management
12 Oct 2024 by Reception Team, Hotel Management
Thanks you for your feedback. We're happy you like the location :)
by A verified traveler
Posted 9 Oct 2024
Lovely stay- great sized room and comfy bed. Clean.
Friendly helpful staff.
Generous breakfast
Comment from Hotel Management
10 Oct 2024 by Reception Team, Hotel Management
Thank you so much for taking the time to post your feedback. We are really pleased you had such a nice time. Kind regards.
by A verified traveler
Posted 4 Oct 2024
It was a good location, small bathrooms and strange shower. We booked two rooms and they were very far apart which was inconvenient. Most of the staff were friendly but some were rude.
Comment from Hotel Management
7 Oct 2024 by Mckays Hotel, Hotel Management
Dear GabriellaThank you for taking the time to share your experience with us.I am saddened that you did not enjoy all aspects of your stay with us.It is our aim to provide a warm and welcoming environments and I am disappointed that we did not meet your expectations.Thank you once again.Kind regards
by A verified traveler
Posted 3 Oct 2024
Booked this property at the last minute. The rooms were very spacious. The bed was comfortable. Our room overlooked the Main Street which was really cute. Parking was a little problem, but we worked it out. Breakfast was a great deal! There was a lot of noise from the bar below, but we used earplugs and it ended about 11pm. Would stay here again.
Comment from Hotel Management
3 Oct 2024 by Reception Team, Hotel Management
Thank you so much for taking the time to post your feedback. We are really pleased you had such a nice time, and it's great to hear you would return (in spite of the loud bar!) Thanks again
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Mckays Hotel, Hotel Management
Dear CarolanneThank you for taking the time to share your experience with us.Our staff work hard to provide a warm and welcoming environment and I am delighted that they met with your expectations.Thank you once again.Kind regards
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Mckays Hotel, Hotel Management
Dear MarjorieThank you for taking the time to share your experience with us.It is lovely to have such positive feedback.Our staff aim to provide a warm and welcoming environment and I am delighted that they exceeded your expectations.Kind regards
