Ratings based on 354 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 19 Oct 2024
Shower drain blocked, 2 days, not even an apology.
No cooked breakfast included, no prices on any food menus. On arrival we were told only booked for 1 person and had to pay extra £40.
I would Not recommend this hotel although the Kinloch hotel just up the road was where we ate and the ambience was excellent, the staff told us they had heard a good few people complaining about the dunalister, I don't normally write reviews but I'm so unhappy about our experience I thought I would hopefully help someone avoid this place.
We were meant to be celebrating our engagement but we've booked another hotel for tomorrow so we will try and put the dunalister behind us and pls remember it's not a cheap hotel, we were so disappointed. If your looking for a Scottish experience then the dunalister is Not it,
Comment from Hotel Management
18 Nov 2024 by Adithya, Reception Team, Hotel Management
Dear Peter,Thank you for sharing your feedback, and I’m truly sorry to hear that your experience didn’t meet expectations. We strive to provide a high standard of service and comfort, and it’s disappointing to learn that we fell short during your stay, especially when you were celebrating such a special occasion.I sincerely apologize for the issue with the blocked shower drain and the lack of an apology—it’s certainly not the level of service we aim to provide. I also regret the confusion around your booking and the lack of clarity with our food menus and pricing. Your comments are valuable, and we will address these concerns with our team to ensure better communication and more transparent offerings for future guests.It’s clear we missed the mark, and I’m truly sorry for the frustration this caused. We appreciate you bringing these issues to our attention, and we hope you were able to find a more suitable place for your celebration. We wish you all the best moving forward and sincerely hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 17 Oct 2024
Manager said continental breakfast included. Next morning, while dining, she rudely tried to collect 8.95 lbs from each of us. We had yogurt and coffee, then left.
Comment from Hotel Management
18 Nov 2024 by Adithya, Reception Team, Hotel Management
Dear Bob,Thank you for sharing your feedback, and I’m truly sorry to hear about your experience regarding the breakfast charges. It’s disappointing to hear that the situation wasn’t handled in a more considerate and clear manner. We absolutely understand how frustrating this must have been, especially after you were told the continental breakfast was included.I will be sure to address this with our team to ensure better communication in the future, and to avoid any confusion or missteps regarding pricing. Your feedback is valuable to us, and we sincerely apologize for the inconvenience caused during your stay.We hope you’ll consider giving us another chance to make things right. Thank you again for sharing your experience.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hassan Front of House Manager, Hotel Management
Hello LeonardasThank you for you lovely feedback and we are looking forward to welcoming you at Dunalastair Hotel Suites
by A verified traveler
Posted 21 Aug 2024
Beautiful property, but total lack of character.
The library has no books, games or a bar to speak of. It is a grey room with grey couches and terrible elevator music. As soon as you walk in, the only thing on your mind is “how can I excuse myself out of this room?”
The restaurant serves decent meals, but they are overpriced and the dining room is perhaps the most boring room I have ever sat in.
It’s really too bad because the property is located in an area of Scotland rich with history and folklore, yet all common areas of the hotel are hollow and void of life.
Every piece of art on the wall looks like it was generated by first generation AI told to spit out variations of “monochrome overlapping geometric shapes” and “black blotches on white background”.
Perhaps these are all petty criticisms, but the hotel is a disturbingly boring place to stay.
If all you’re after is a clean room and nice smelling soap, this is your place!
If you’re after a nice place to spend a weekend, look elsewhere!
Comment from Hotel Management
4 Sep 2024 by Front of House Manager Hassan, Hotel Management
Hello LindenThank you for taking the time to leaving us your review.We appreciate that you found the property beatiful and wanted to inform you about a few aspects that you might have misunderstood or misinterrepted. The library is not an actual library, The library is an exclusive use restaurant that is called the library and is on the other side of the hotel that needs a member of staff to accompany to get access to (which i do not believe you went there). As per the paintings on the walls, these are not painting, these are pictures taken by our local lovely photographer Ian from the shed gallery which we support and he displays in the hotel. Regarding the lounge and restaurant, we have a quite and relaxing atmosphre that we had spent time and effort to achieve to make sure that our guests when arriving they could be as comfortable and relaxed in the luxurious institute that we pride ourselves of being.Again thank you for leaving your feedback.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Front of House Manager Hassan, Hotel Management
Hello ScottThank you for your lovely feedback. Looking forward to welcoming you again at Dunalastair Hotel Suites.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Front of House Manager Hassan, Hotel Management
Hello DamienThank you for your feedback. Looking forward to welcoming you again at Dunalastair Hotel Suites.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Front of House Manager Hassan, Hotel Management
Hello DeborahThank you for your feedback. Looking forward to welcoming you again at Dunalastair Hotel Suites.
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Front of House Manager Hassan, Hotel Management
Hello DeborahThank you for your feedback. Looking forward to welcoming you again at Dunalastair Hotel Suites.
