Ratings based on 318 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Nice room ,really clean food excellent
by A verified traveler
Posted 3 Nov 2024
My partner and I stayed here for one night after visiting The Enchanted Forest. Initial impressions were that the hotel was a short walk from the main street, amongst beautiful scenery and looked nice from outside. The young man who checked us in was very pleasant and efficient.
Our room was very small and extremely hot. We had to turn the radiator right down and open the window (only one opens). There were lots of paint splodges and poor finishing everywhere and the dark grey paint made the room feel very enclosed. The bed was comfortable and the sheets were spotless but the pillows were flat - need replaced. The tea tray was good, cups etc were clean but one of the milks (even though it was long life) was off and i couldnt drink the tea. It was too late to call reception to get replacements.
We slept well until 7am when another guest allowed her children to make excessive noise in the hallway. The bathroom was vile. Despite a spotlessly clean toilet and sink, the windows were covered in black mould which is unsightly, unhygienic and dangerous. The top of the shower frame was filthy and the bath mat obviously hadnt been changed since the last guest, as it was covered in dirty marks.
We were asked at check in what time we wanted breakfast - we chose 9am and appeared at the restaurant at 0855 for our food. We finally got our meal at 0950 after waiting 20 mins to place our order, and it wasn't great. Poor quality and terrible timing. We won't be back and wouldn't recommend.
by A verified traveler
Posted 25 Oct 2024
Great location, the India restaurant was amazing, the best curry in be had, and I'm the biggest fan off them, also the shower, 10/10, room 6 is reccomended
by A verified traveler
Posted 24 Oct 2024
We family of four stayed for one night and found the staff was very helpful. We also had dinner, and the Indian food is easily among one of the best in Scotland and service was excellent. Breakfast was well-prepared and delicious. I highly recommend this place for both accommodation and dining, with all major attractions located close to the Craigvrack hotel & hotel.
by A verified traveler
Posted 12 Oct 2024
Kept me in shape cuz of the decent, hilly distance from downtown options.
by A verified traveler
Posted 3 Oct 2024
Lovely staff, clean and comfortable hotel
by A verified traveler
Posted 26 Sep 2024
Very good on site restaurant
by A verified traveler
Posted 24 Sep 2024
A short stay. Staff were excellent, GREAT breakfast, would return again.
by A verified traveler
Posted 23 Sep 2024
Good accommodation the staff are superb , very friendly
by A verified traveler
Posted 20 Sep 2024
We booked this hotel months in advance and when we arrived they gave us room #1. This is a wheelchair accessible room. We are both young and in perfect health. The room is right next to the hotel front entrance so if you want privacy you must keep the curtains closed at all times. Feels like you're in a dungeon. The carpets were terribly stained and the bathroom had what looked like black mold around the floor. All i can say is that the owners were very nice and the parking was great. There was no body wash or hair conditioner supplied. Thank God we always pack our own toiletries. The shower was awful because the temperature wouldn't regulate. Bottom line., ADVOID ROOM NUMBER 1 AT ALL COSTS!!!
