Ratings based on 105 Verified Reviews

2.1 out of 5
2.1 Room cleanliness
2.9 Service & staff
2.5 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 6 Nov 2024
After seeing the outside of the building, including a bullet hole in a second floor window, and the empty, cramped, pretty bad check-in area inside, we decided to move on and find another place to stay.
Comment from Hotel Management
6 Nov 2024 by Author, Hotel Management
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience caused during your visit. Our team sincerely regrets that the exterior of the building and the check-in area did not meet your expectations. We understand your concerns and we strive to provide a pleasant experience for all our guests. If you would like further assistance or have any other queries, please feel free to reach out to us at guestsupport.na@oyorooms.com. Best regards, Team OYO
4 out of 5
by A verified traveler

Posted 27 Oct 2024
Convenient
Comment from Hotel Management
8 Nov 2024 by Lisa, Hotel Management
Hi, Gary! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa
3 out of 5
by A verified traveler

Posted 20 Oct 2024
Hotel had a different name and the sign was not lit. The staff was great, but lots of duct tape repairs. No anti slip in tub so the shower , though nice and hot, was slippery. Had to use a towel as a mat getting out.
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have faced during your stay. We appreciate your kind words about our staff. We have taken note of your concerns regarding the hotel's name and signage. We will work closely with the property owner to rectify this issue. Your feedback regarding the need for anti-slip measures in the tub has been duly noted as well. Should you have any further queries or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Warm regards, Team OYO
1 out of 5
by A verified traveler

Posted 28 Sep 2024
Where to begin. The place was filthy. Every surface, everywhere. Repulsive. It has to be illegal to have conditions this dirty. Never would have stayed if my card hadn't already been charged in advance. Hair and filth everywhere. Everything unswept and unvaccumed, including the lobby and courtesy kitchen. Crap running down the walls. Hole punched in door to office. Slept on top of my own blanket fully clothed. The nerve of these people to rent out this room. Also the heater was ripped apart with the dial hanging by wires. Expedia should not offer this property on their websight. But not only did they promote it to me via email, now they say there is nothing that they can do to help me get a refund. Hard to believe
Comment from Hotel Management
29 Sep 2024 by Author, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at our property. This is certainly not the kind of stay we want our guests to have. We understand your frustration regarding the cleanliness issues and the condition of the room. We have shared your concerns with our housekeeping team to ensure such instances are not repeated in the future. Regarding the refund, we recommend reaching out to Expedia as they handle the charges and bookings. If you need any further assistance, please don't hesitate to contact us at guestsupport.na@oyorooms.com. Once again, we apologize for the inconveniences caused and assure you that we are taking immediate action to address these concerns. Warm regards, Team OYO
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Sep 2024
1 out of 5
by A verified traveler

Posted 24 Sep 2024
Place is in poor shape and very dirty
1 out of 5
by A verified traveler

Posted 18 Sep 2024
Worst I’ve been in since Travelodge in Deer Lodge, MY
Comment from Hotel Management
21 Sep 2024 by Lisa, Hotel Management
Sorry for the trouble caused, Michael! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa
1 out of 5
by A verified traveler

Posted 17 Sep 2024
Arrived at 4:30 pm. Building in disrepair. No signage. Parking lot surface broken up. One old car in lot,not sure it was driveable. Entered front door and tripped on rolled up edge of carpet. Interior stunk. Opened second door and no one behind counter. Immediately left to find different hotel.
Comment from Hotel Management
18 Sep 2024 by Author, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. This is definitely not the kind of impression we want to make. We have shared your concerns with the respective team to ensure immediate action is taken. We understand your frustration and regret that we were unable to meet your expectations. If you have any further concerns or need any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Warm regards, Team OYO
1 out of 5
by A verified traveler

Posted 6 Sep 2024
This is the worst place I have stayed at.
Comment from Hotel Management
7 Sep 2024 by Author, Hotel Management
Dear Guest, We sincerely apologize for any inconvenience caused during your stay. We value your feedback and would like to understand the issue you faced in order to improve our services. Please share more details about your experience with us at guestsupport.na@oyorooms.com so that we can assist you further. Warm Regards, Team OYO
1 out of 5
by A verified traveler

Posted 5 Sep 2024
Scheduled to stay for 4 days over the 4th of July. When we drove up, we knew we were in trouble. Run down, badly in need of repairs, from outside it looked like the it should be condemned. Rooms were slightly better, but exposed wiring in hallways, cameras dangling from walls. But I'll never rent from ANY OYO property ever again because despite the condition, they refused any refund of ALL four days Still deciding whether it would be worth suing for fraud.
Comment from Hotel Management
19 Sep 2024 by Barbara, Hotel Management
Hi, Scott! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
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