Ratings based on 229 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2020 on Hotels
Comment from Hotel Management
2 Apr 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you for the excellent rating. Very best regards, Rick
by A verified traveler
Posted 9 Mar 2020 on Travelocity
There were drunk loud people in the room right under us. They kept us awake, we asked them nicely to be quiet. But it didn't change, so I called down to the front desk. She said she was familiar with the guys in the room and would talk to them. She did and they were quiet. The walls are very thin in the rooms, you can hear what everyone on each side of you is doing and saying. It needs insulation.
It would be nice if they served a continental breakfast. Having said all that, I would definitely stay there again. The rooms were big, clean and great views. The staff was wonderful and amazing. They deserve a raise!!!!! or bonus!!!!!!
Comment from Hotel Management
9 Mar 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you for taking the time to leave us your feedback. Everything is well taken and we're always on an improvement drive. We're very proud of our staff - they're excellent. Thank you for acknowledging that. Yes, a bonus sounds nice too !! Hope to see you again some day. Very best regards, Rick
by A verified traveler
Posted 4 Mar 2020 on Hotels
No outlets near nightstand. Refrigerator froze everything. Snow on floor through crack in door. Only one small garbage can in bathroom. No towels for hot tub. Hot tub was not hot.
Comment from Hotel Management
4 Mar 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you so much for taking the time to voice your grievances.
We’re so sorry to hear about all your bad experiences.
We shall work on taking corrective measures and better our facility.
Very best regards,
Rick
by A verified traveler
Posted 22 Feb 2020 on Hotels
It was like goi g back to the 60s. With a princess phone in room and old tube tvs.
But it was cool...
Comment from Hotel Management
22 Feb 2020 by Rick, Hotel Management
Dear Valued Guest - thank you so much for the candid feedback. We do totally agree with you. Hope to see you again sometime. Very best regards, Rick
by A verified traveler
Just okay but cheap
Posted 17 Feb 2020 on HotelsOur rooms had a slight cigarette smell and the sheets and blankets looked really worn. Carpet isn’t the cleanest either. But overall the staff was friendly and the price was good that we could deal with it for a night. Really hope they start updating the sheets and blankets it’s gross to think of what’s on them....
Comment from Hotel Management
17 Feb 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you for taking the time to give us your feedback. We agree - the property is over-due for an upgrade and we're doing it this year. We sincerely hope things will be more nicer in the months to come. Very best regards, Rick
by A verified traveler
Posted 16 Feb 2020
Comment from Hotel Management
17 Feb 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you for giving us the rating. Very best regards, Rick
by A verified traveler
Posted 15 Feb 2020
Comment from Hotel Management
16 Feb 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you so much for the 5 out of r rating. Much appreciated. Very best regards, Rick
by A verified traveler
Posted 12 Feb 2020 on Hotels
Comment from Hotel Management
12 Feb 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you so much for the 10 out of 10 rating. We sincerely appreciate it. Very best regards, Rick
by A verified traveler from Salinas ca
Posted 20 Jan 2020
Big open room ,dated but clean Yes will stay here again
Comment from Hotel Management
21 Jan 2020 by Rick, Hotel Management
Dear Valued Guest - Thank you so much for your excellent review. We really appreciate it. And you're right - the rooms are dated. We're planning a major renovation this year. We look forward to seeing you again. Very best regards, Rick
by A verified traveler
Posted 20 Jan 2020 on Orbitz
Place overall was nice but the bed was terrible we both woke up with sore backs from the bed worse sleep ever
Comment from Hotel Management
20 Jan 2020 by Rick, Hotel Management
Dear Valued Guest - We're so sorry to hear about your uncomfortable stay. Would you kindly like to share your room number so that we can take corrective measures. Again, please accept our sincerest apologies for your uncomfortable sleep. Very best regards, Rick
