Ratings based on 44 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not a very good hotel.
Posted 30 Jul 2024 on HotelsThere is no real air flow expect opening the balcony door and the let’s the moths in, feels very claustrophobic. Very hot without A/C. The mattress feels like a sofa bed mattress with the springs and needs updating. The towels are thin and don’t absorb water well and the breakfast was the worst we’d had in our 3wk trip to Italy. For reference, we stayed in 4 additional hotels.
They request you leave your key when you go out of the hotel but they leave it where anyone could pick it up, not behind a desk. Did not feel secure so I denied the request to leave it.
Comment from Hotel Management
31 Jul 2024 by Bianca, Hotel Management
Dear Marie,your review seems completely false to us, as a review of this type cannot be based on a stay of just one night (you checked in at 9:00 pm and checked out the following morning at 9:00 am). The room was a Classic double room with a French window onto a mountain-view balcony and a bathroom with a window, so it cannot be a claustrophobic room and we have honestly never had any problems with moths. I also wanted to tell you that in no hotel in Madonna di Campiglio will you find air conditioning, because we are in a high mountain location and the climate is always cool-mild. As for leaving the key on the reception desk, it is not something that we are the only ones asking for, but it works like this in almost all hotels in Italy and in any case the room key board is always kept under control by us, who are always present to monitor the hotel hall. Regarding breakfast, we are in full quality standard for a 3-star structure and if you have all these needs, next time you should read and look carefully at all the details of the structure you are going to book and perhaps turn to a 4 or 5-star hotel.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by Bianca, Hotel Management
Gentile cliente,grazie per l'ottimo punteggio. Cordiali saluti.
by A verified traveler
Posted 23 Jul 2022
Service and staff are excellent and most. Helpful.
Comment from Hotel Management
24 Jul 2022 by Bianca, Hotel Management
Gentile Signor Joel,
grazie dell'ottimo punteggio e del bel commento, è stato un piacere averti come nostro gradito ospite.
Arrivederci alla prossima, cordiali saluti.
Fam. Zeni
by A verified traveler
Perfect location with easy access to everything
Posted 2 Mar 2022 on HotelsPerfect location to walk to many lifts and restaurants.
Comment from Hotel Management
3 Mar 2022 by Bianca, Hotel Management
Grazie della bella recensione, nell'attesa di avervi ancora come nostri graditi ospiti, porgo i miei più cordiali saluti.
Fam. Zeni
by A verified traveler
Perfect Place to Stay
Posted 4 Jan 2020 on HotelsCozy and convenient the best part of the Hotel Garni Zeni is the wonderful family that runs it. Madonna di Campiglio is a special place and this hotel is in a prime position to take advantage of everything this Unesco World Heritage site has to offer!
Comment from Hotel Management
6 Jan 2020 by Zeni, Hotel Management
Dear guest,
thank you for this fantastic review!
We are happy to know that you had a nice stay here with us.
We wish you all the best and look forward to see you soon.
Kind Regards,
the staff
by A verified traveler
Posted 26 Feb 2019
Nice property. Very friendly staff. Lovely location, basic but clean rooms.
Comment from Hotel Management
26 Feb 2019 by Zeni, Hotel Management
Hello,
Thank you very much for your beautiful review!
We are happy that you found our hotel a good place to spend your holday.
We hope to see you soon again.
Best Regards,
Zeni Family
Recommended
for Everyoneby A verified traveler from Glasgow
Lovely friendly hotel, close to all amenities
Posted 11 Feb 2018
Pros: Everything.
Cons: Nothing
Location: See above
This was our third visit to Hotel Zeni. I have ski-ed many resorts in France, Austria and Italy over the course of the last 35 years and Madonna di Campighlio takes a lot of beating. Hotel Zeni is 5 minutes walk to the main uplift and 2 minute walk downhill from the end of the piste. The lovely family who run it cannot do enough to make you feel welcome and your visit enjoyable. We had to leave at 5.00am to catch an early flight and they were up at 4.30am with the coffee ready and help with our cases and a fond farewell. They are very close to a wonderful restaurant "Le Roi" where residence with them gives you 10% discount on your bill. It is always full and booking a table is essential. The best pub in town " The Hungry Wolf" is just across the road and the town centre is 5 minutes walk away. What more could you ask for?
Recommended
for Couplesby A verified traveler
basic but welcoming
Posted 9 Mar 2015booked it as a last minute. its like a bigger B&B, welcoming and got all you need without any perks. Close to lifts and town.
by A verified traveler
Goede uitvalsbasis voor Madonna di Campiglio.
Posted 19 Feb 2023 on HotelsDit familie gerund hotel is kleinschalig, zeer proper onderhouden, gezellig en heeft een uiterst vriendelijk management.
De kamers zijn praktisch, met bedden op poten zodat je valiezen er onder passen. De badkamer was zeer proper. Alles in een charmante stijl.
De lager gelegen ontbijtzaal met open haard is altijd gezellig vertoeven. Het ontbijt is uitgebreid en men kijkt er op toe dat je niets te kort komt.
Op het gelijkvloers heb je de ruimte om je skimateriaal te drogen, een permanent bemand kantoortje, de bar en een salon om wat uit te blazen.
Het is een leuke uitvalsbasis om te verblijven, op 50m heb je inderdaad een piste.
Maar om makkelijker in het grote gebied te raken moet je 's ochtends wel wat langer stappen, achterlangs via het bruggetje en dan de straat aflopen. Valt op zich wel mee.
Als je de route van de berg terug juist kiest kom je wel via de sneeuw dicht bij het hotel uit, dus de terugweg is zeker makkelijker.
Kortom een hele fijne ervaring waarvoor dank!
Comment from Hotel Management
23 Feb 2023 by Zeni Family, Hotel Management
Gentilissimo Tom,ringraziamo di cuore della bella e dettagliata recensione, siamo lieti di sapere che la vostra vacanza presso la nostra struttura sia stata una bella esperienza, anche per noi siete stati ospiti molto graditi.Ala prossima, cordiali saluti.Fam. Zeni
by A verified traveler
Posted 14 Feb 2022
