Ratings based on 985 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 4 Dec 2024
It is away from city center no metro.
by A verified traveler
Posted 22 Nov 2024
When I arrived at the hotel I was swarmed by half a dozen young Arabic men and told to leave, that there were no reservations, that I couldn't stay there. I was afraid for my life and so was the other girl I was there with. Even the taxi driver was scared. Something isn't right with this hotel. The lobby was filled with more young Arabic men in line for something. (not to check in at the front desk). None of them had baggage. They all wore almost identical clothing. Do not trust this hotel.
by A verified traveler
Posted 5 Nov 2024
Read the reviews. I didn't realize all the negative reviews until I began to experience an unpleasant stay. Doors slamming, fire alarms randomly going off, unsanitary towels were just the beginning. Two days later, the front desk allowed me to cancel the reservation and contact Expedia. The following day, Expedia called and the front desk declined to cancel the reservation. Expedia tried their best but ultimately the hotel would not cancel the reservation leaving me $800 out. Best offer I got from the hotel was a room change, but that doesn't solve the sanitary issues
by A verified traveler
Posted 5 Nov 2024
Hotel not open closed down due to health & safety issues. Nobody had the decency to let us know. Found out on arrival. Absolutely awful service
by A verified traveler
Posted 4 Nov 2024
Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative
This was left for me to arrange at time of arrival…….!
by A verified traveler
Posted 30 Oct 2024
Number of issues about room facilities & unsafety
by A verified traveler
Posted 27 Oct 2024
Good
by A verified traveler from Burgess Hill
Posted 25 Oct 2024
This is one of the worst hotels I have stayed in and certainly not 4*. Chosen for convenience to Terminal 2 for an early flight it is nowhere near the airport. There is no shuttle bus and the tube ststion advertised nearby doesn't exist. When I eventually arrived late in the evening I was assured at reception there was a regular bus service to the airport outside. In the morning I found out it didn't exist involving another expensive taxi journey. My wake up call failed to happen but fortunately I slept so uncomfortably I was awake anyway. The air conditioning didn't work and the window had been left open presumably to expel smells so the room was freezing. The bathroom was so tiny it was not possible to sit on the loo seat other than at anaekward angle and the shower so small the shower head could not be adjusted to the crntre of the cubicle so you had to bend your head to get any coverage. No minibar and empty fridge did not work and not even a free bottle of water in the room. To cap it all when I showed my Accor loyalty card to credit reward points they told me I would have to email them retrospectively! Nothing was too little trouble for them! Truly awful
by A verified traveler
Posted 25 Oct 2024
It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .
