Ratings based on 539 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 18 Apr 2024
by A verified traveler from Boca Raton
Posted 12 Nov 2023
Started doing room construction right above us on a Sunday, 8am.
by A verified traveler
Posted 26 Sep 2023
by A verified traveler
Posted 10 Jun 2023
Just Okay. From staff to food quality. Not much to say.
Comment from Hotel Management
3 Aug 2023 by Gilberto Sousa - Front Desk Supervisor, Hotel Management
Dear Mr. Cameroon,Thanks for your evaluation.We are very that we could provide a good experience to you.We hope to see you soon!Best Regards,Gilberto SousaFront Desk SupervisorQuality Faria Lima
by A verified traveler from SEABROOK
Posted 28 Apr 2023
Too much noise from the road and airplanes making it almost impossible to sleep.
Comment from Hotel Management
28 Apr 2023 by Supervisor de Recepção - Quality Faria Lima, Hotel Management
Prezado Fernando,Primeiramente agradecemos por escolher nosso hotel e por compartilhar sua experiência conosco.Lamentamos em saber que saiu de sua hospedagem insatisfeito, pois dedicamos muitos esforços para garantir que nossos hóspedes tenham uma experiência especial.Agradecemos os comentários sobre barulho externos e buscaremos soluções para corrigi-los.Esperamos ter a oportunidade de recebê-lo novamente para que nos permita mudar a imagem causada.Permanecemos à disposição!Atenciosamente,Gilberto SousaSupervisor de RecepçãoQuality Faria Lima
by A verified traveler from RICHLAND
Posted 30 Jul 2022 on Travelocity
-Hotel checkin system was down at arrival
-noisy in room fridge, turning on/off every 1/2 hour
-request for wake up call was not fulfilled
Comment from Hotel Management
2 Aug 2022 by Equipe Quality Faria Lima, Hotel Management
Prezado Sr. Mauro,
Pedimos sinceras desculpas pelo ocorrido.
Tomaremos as providencias necessárias para que não volte a ocorrer.
Agradecemos as informações e oportunidade de melhorarmos os nossos serviços.
Estamos a disposição!
by A verified traveler from Silver Spring
Posted 2 May 2022
by A verified traveler
Posted 31 Mar 2022 on CheapTickets
My stay was amazing looking forward to coming back. No complaints. Staff were awesome, area is great. Loved it.
Comment from Hotel Management
13 May 2022 by Quality Faria Lima , Hotel Management
Dear Mr. Rchards,
Thank you for your review.
we hope to see you soon again
by A verified traveler
Posted 19 Oct 2021
Old hotel
Comment from Hotel Management
27 Oct 2021 by Equipe Quality Faria Lima, Hotel Management
Prezado Sr. Daniel,
Agradecemos por avaliar sua experiência conosco.
Esperamos recebê-lo novamente em breve!
