Ratings based on 518 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Wow! I had a great experience at this hotel I will always come back to get a room the service was amazing and I look forward to breakfast!
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Julie,Thank you for the 5/5 rating! We're thrilled to hear you had such a great experience and look forward to welcoming you back for another amazing stay and breakfast!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
The elevator was out. The room was nice some of the staff was pleasant and some wasn’t. They do offer a nice breakfast. At the most it was a nice hotel to stay at convenient if traveling for travel ball games at Ward10.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager , Hotel Management
Dear Monique,Thank you for your feedback! We're glad to hear you enjoyed the room, breakfast, and the convenience of our location for your travel ball games. We apologize for the elevator being out during your stay, and we appreciate your understanding. We'll also review your comments regarding staff to ensure a consistently pleasant experience for all our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Hotel Manager , Hotel Management
Dear Rushawn,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Oct 2024
Clean facility. Several food options around. Friendly staff.
Comment from Hotel Management
26 Oct 2024 by Hotel Manager , Hotel Management
Dear Agatha,Thank you for your wonderful feedback! We’re thrilled to hear you found our facility clean, enjoyed the nearby food options, and appreciated our friendly staff. We look forward to your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Charles,We regret to learn that your experience did not live up to your expectations. Please accept our apologies for any inconvenience you may have faced during your stay. Should you wish to provide specific feedback or raise any concerns, we encourage you to reach out to us. Our commitment is to continuous improvement and delivering the finest experience to our guests.Sincerely,Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel Manager , Hotel Management
Dear N'Kima,We're deeply sorry to learn that your experience was unsatisfactory, leading to a 1 out of 5 rating. Your feedback is important to us, and we apologize for any disappointments you encountered during your stay. If you're willing, we would greatly appreciate more information about your experience so that we can address any issues and work towards improvements. Our goal is to provide our guests with a better experience, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Oct 2024
Great location in metro Alexandria-Pineville.
Comment from Hotel Management
20 Oct 2024 by Hotel Manager , Hotel Management
Dear David,Thank you for the fantastic review! We're delighted to hear you enjoyed our great location in metro Alexandria-Pineville. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Oct 2024
Room was spacious and very clean
Comment from Hotel Management
19 Oct 2024 by Hotel Manager , Hotel Management
Dear Katrina,Thank you for the 5-star rating! We're delighted to hear that you found your room spacious and very clean. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Oct 2024
Looks like the place it’s under construction
Comment from Hotel Management
7 Oct 2024 by Hotel Manager , Hotel Management
Dear Efrain,We are sorry for the inconvenience caused during your last visit to our hotel. Sincerely, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Hotel Manager , Hotel Management
Dear CECILIA,Thank you for your review. We appreciate your feedback and are sorry to hear that your stay did not fully meet your expectations. Your insights are valuable to us as we work on improvements. We hope you’ll give us another chance in the future!Sincerely, Hotel Manager
