Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cary
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a 5-star rating! We are delighted to hear that you enjoyed your stay at Comfort Suites Pineville. Our team works hard to ensure our guests have a comfortable and pleasant experience, and we appreciate your feedback. We look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 14 Nov 2024
The pictures on Expedia DO NOT match what you will see in person. First, the parking lot is not well lit, people were hanging around smoking near the door of the hotel, even the entrance of the door right at the threshold was dirty and dingy and set the tone for what I should’ve expected. The front desk clerk was nice but that was the one and only good thing. The lobby is old looking and not appealing, the room was nice sized but it was filthy. I didn’t even want to sit my bag down so I held everything in my hand. When I looked at the bed I immediately saw big dirty stains, the shade thing on the window wouldn’t move so even if I stayed I wouldn’t be able to put it down. I didn’t stay longer than 5 minutes. I immediately returned the key and left and checked my stuff for bedbugs. That hotel made me feel dirty.
Comment from Hotel Management
14 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience at our hotel. It is always our goal to provide a clean and comfortable environment for our guests, and we are disappointed to learn that we fell short of your expectations. We will address your concerns with our team.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a 5-star rating of Comfort Suites Pineville! We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another enjoyable stay.
by A verified traveler
Posted 7 Nov 2024
This property needs a lot of repairs The shower was leaking all night. We reported it but it was never repaired. There was a strong smell of cigarette smoke in the hallways and marijuana smoke in the lobby
Comment from Hotel Management
8 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to provide feedback on your recent stay at Comfort Suites Pineville. We apologize for any inconvenience you may have experienced and will address your concerns with our team. We appreciate your input as we strive to improve our guests' experience. Thank you for choosing to stay with us.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a positive review of your recent stay at Comfort Suites Pineville. We are delighted to hear that you enjoyed your experience with us and appreciate your feedback. Our team strives to provide exceptional service and a comfortable atmosphere for all our guests. We look forward to welcoming you back in the future for another enjoyable stay.
by A verified traveler
Posted 31 Oct 2024
Service was good, room big and clean. Room condition exceeded my expectations. It’s obviously not newly renovated, but was well maintained.
Breakfast was ok, could have more choices.
Comment from Hotel Management
31 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to review your recent stay at Comfort Suites Pineville. We are delighted to hear that you enjoyed the service provided by our staff, as well as found your room to be spacious and clean. We appreciate your feedback regarding the breakfast options and will certainly take that into consideration for future improvements. We hope to have the opportunity to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave us a 5-star rating! We appreciate your feedback and are happy to hear that you enjoyed your stay at Comfort Suites Pineville. We hope to welcome you back again in the future for another excellent experience.
by A verified traveler
Posted 27 Oct 2024
very nice, clean and comfortable. the staff was so friendly and nice. nearby to shopping, and restaraunts.
Comment from Hotel Management
28 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Comfort Suites Pineville. We are delighted to hear that you found our hotel to be nice, clean, and comfortable, and that you had a positive interaction with our friendly staff. We're glad that our location near shopping and restaurants was convenient for you. We hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave us a review of your recent stay at Comfort Suites Pineville. We are delighted to know that you enjoyed your time with us and that we met your expectations. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another great stay. Thank you for choosing Comfort Suites Pineville!
by A verified traveler
Posted 20 Oct 2024
We arrived at the hotel with our small children after reading the reviews on expedia. The staff was very kind when we arrived and check is was easy. However, the hotel is very outdated and dusty and dirty. Everything is old and looks like it hasnt been cleaned in forever. When my husband brought our bags in he noticed a condom wrapper next to our car and as we were walking to our room it smelled like weed. When we got to our room not only was it severely in need of updating (broken, scratched furniture and lamps) it was filthy. There was stains on the bedskirts, dust everywhere and too many broken items to count including a cracked sink. The phone and alarm clock were covered in dust. I was so skeeved i just wanted to get my family out of there but it was so late and we couldnt find another hotel with availability that late on a saturday. Its so dirty i didnt even want to go to sleep.
Comment from Hotel Management
20 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff to be kind upon your arrival and that check-in was easy. We apologize for any inconvenience you experienced during your stay. We see that you checked in around 7pm and we wish that you had alerted us then to the room condition, but we understand that you were tired. Your comments are important to us and have been shared with our housekeeping team. We appreciate your honesty and will use your feedback as an opportunity to improve. Thank you for choosing Comfort Suites Pineville.
