Ratings based on 849 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The front desk was very accommodating! and she can even remember me from the call i made!!! The room is so clean! i comment it to the highest level!
Comment from Hotel Management
22 Nov 2024 by Leha S, Hotel Management
Thank you for taking time to let us know about your stay and we hope that you come back again soon. Have a fantastic day!Sincerely, Leha SGeneral Manager
by A verified traveler from Durango
Posted 18 Nov 2024
Ridiculous shower handles! We thought the shower water was off? Come to find you had to pull out the handle first? Like really really hard? The front desk said it was their number one complaint. They should advise people on how to turn on the shower! Will never go back!
Comment from Hotel Management
19 Nov 2024 by Leha S, Hotel Management
Ronald we are so sorry you had this struggle during your stay. We do hope that you had a good stay other than this and we see you the next time you come to the mountain. Have a wonderful day!Sincerely, Leha SGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Joslyn G, Hotel Management
Thank you Valeria,We appreciate you letting us know about your stay. We hope to see you again when you visit Pinetop.Joslyn G.Assistant General Manager
by A verified traveler
Posted 10 Nov 2024
Room was very clean and bathroom was absolutely spacious.
Comment from Hotel Management
13 Nov 2024 by Joslyn G, Hotel Management
Thank you Kelly,We appreciate you letting us know about your stay and how you enjoyed the room. We hope to see you again in the future. Joslyn G Assistant General Maanger
by A verified traveler
Posted 28 Oct 2024
A little more rundown since the last time we stayed here 4 years ago. Air conditioner was extremely loud, plus traffic noise.
Comment from Hotel Management
30 Oct 2024 by Joslyn G. AGM, Hotel Management
Thank you Trish,We appreciate you letting us know about your stay so that we can improve yours and future guests stay. We are sorry to hear that you didn't enjoy your stay this time as much as you have in the past. We hope you come back to let us try and fix this experience.
by A verified traveler from Tucson
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Joslyn AGM, Hotel Management
Thank you Jinx,We appreciate you letting us know about your stay and enjoyed our property. We hope to see you again when you visit Pinetop.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Joslyn, Hotel Management
Thank you Sylvia for taking the time to let us know about your stay. We hope to see you again in the future. Assistant General Manager Joslyn
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Leha S, Hotel Management
We are sorry Jennifer that you didn't have a good stay and hope you come back again and give us another try. Have a good day and stay safe on the roads.Sincerely,Leha SearcyGeneral Manager
by A verified traveler from Glendale
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Joslyn, Hotel Management
Thank you for taking the time to let us know about your stay! We hope to see you again in the future so we can improve your experience.
