Ratings based on 239 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2024 on Hotels
by A verified traveler
Posted 29 May 2024
hotel très bien tenu, personnel très sympathique et serviable
by A verified traveler
Posted 29 Apr 2024
The restaurant staff were particularly hard working and pleasant, also the room cleaning staff.
The bedrooms were generous in size, but the shower cubicles (Douche) were only suitable for VERY slim adults!
The gentleman at Reception (Manager?) was well informed and helpful. However, NO ENGLISH LANGUAGE television! The hotel is better suited for German and French speaking guests. What a pity.
by A verified traveler
Thieves
Posted 31 Mar 2024 on HotelsAwful. Absolutely awful. Horrendous hotel, horrendous conditions. The staff are beyond incompetent. They attempted to scam me out if 150 euros. It was only when I threatened legal action, they processed my refund. The hotel carers to a lot of elderly people and those with additional needs, who are in no position to defend themselves against these scams. Avoid at all costs and stay somewhere else
Comment from Hotel Management
3 Apr 2024 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us.We are truly disheartened to hear about your dissatisfaction with various aspects of our hotel. It is our understanding that you decided to extend your stay, having been previous satisfied with your double room. However, for the extended stay you purchased a single occupancy room, despite travelling in a party of 2. Our team explained to you that an additional person would incur a surcharge, and we regret that you were not satisfied with this. Our policy requires payment for all guests staying in our rooms, and we do understand that misunderstandings can occur. Nevertheless, we are relieved to know that the matter of your refund was resolved.We wish you all the best in your future travels.Regards,
by A verified traveler
Posted 23 Oct 2023
An undercurrent of quiet professionalism.
by A verified traveler
Posted 10 Oct 2023
The sea view and location. Staff could be friendly as this was lacking and we didnt feel welcome. Not good customer service. Ive stayed around the world in five star places and four star. Never have i experienced unfriendly staff.
Comment from Hotel Management
12 Oct 2023 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you enjoyed the sea view and our prime location near the beautiful sandy beaches. Our hotel takes pride in providing a comfortable and enjoyable stay for our guests.We are truly sorry to hear that you felt our staff was not friendly and welcoming. We strive to provide excellent customer service, and we will address your concerns with our team to ensure that we improve in this area. Your feedback is valuable to us, and we appreciate your input.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards,
by A verified traveler
Posted 8 Aug 2023
Nice crew, good entertainment, helpfull people, good spot.
by A verified traveler
Posted 15 Jul 2023
Lovely roof top pool. Staff are friendly.
Rooms could do with modernising.
Comment from Hotel Management
19 Jul 2023 by Manager, Hotel Management
Dear Amelia,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our pool. Our team takes pride in providing excellent service to our guests. We appreciate your feedback regarding the rooms and understand that modernizing them could enhance the overall experience. We continuously strive to improve our facilities and services, and your comments will be taken into consideration.We hope to have the opportunity to welcome you back in the future for an even better stay. Kind regards,
by A verified traveler
Posted 11 Apr 2023
Nice hotel with rooftop swimming pool with great ocean and mountain view.. althrough hotel was nice and clean it would rate it as 3.5 star hotel.
Improvement suggestion. Plz keep water boiler and tea in room
Comment from Hotel Management
12 Apr 2023 by Manager, Hotel Management
Dear Yasmin,Thank you for your review.Our hotel aims to provide a truly memorable experience and we are delighted that we were able to exceed your expectations and that you appreciated our unique decor style. It's a shame you didn't let us know of your requirements as we do have kettles available upon request at reception.We are pleased our convenient central location was ideal for your needs.We hope to welcome you back.Best wishes,
by A verified traveler
Posted 27 Feb 2023 on Orbitz
The ocean view its very beautiful
