Ratings based on 93 Verified Reviews
4.1 Room cleanliness
2.8 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
You dont get what you paid for without a fight!
Posted 10 Jul 2024 on HotelsThese apartments are basic but comfertable with most of what you need. Not the cleanest though and no chance of clean towels regardless of how long your staying. Balcony doors dont lock and safe doesnt work.
Dont expect to get what you paid for during busy season unless you arrive very early before all apartments are full.
2 years running we paid for an upper apartment with a balcony and spare beds. Both years they tried to put us in lower ground floor with dark terrace. Last year after an hour of having to explain and prove what we paid for, and call hotels.com for assistance we finally got the correct apartment. This year after a nightmare journey and after having to explain and proove again what we booked (hotels.com app isnt enough, you have to send them the email confirmation) we had no choice but to accept a ground floor then change the next day, which wasnt gauranteed, so left without a room for 4 hours!!
Staff are not helpful about this issue, no apologies just claim nothing they can do. Well there is something they can do, place visitors in the apartments they paid for and not base it on first come first served.
We wont be back as dont want the same hassle every year.
Comment from Hotel Management
22 Jul 2024 by Beatrix 2000 - Caliu apartments, Hotel Management
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
by A verified traveler
Posted 2 Jul 2024
Staff was very friendly, the apartment had everything we needed and we were also allowed to use the kids splash/pool area in the sister hotel resort, which is just across the street.
Comment from Hotel Management
5 Jul 2024 by Beatrix 2000 - Caliu apartments, Hotel Management
Dear Lisandra, Thank you for reviewing your recent stay in our Beatrix 2000 - Caliu apartments. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our establishment's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.We hope that your experience as well as your stay in our facilities will bring you good memories in the future.Kind regards, Beatrix 2000 - Caliu apartments
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Beatrix 2000 - Your Caliu Apartments, Hotel Management
Dear Aidan!We thank you for choosing our Beatrix 2000 - Your Caliu Apartments for this occasion, as well as your kind recommendation to the Expedia travel community. These positive opinions are a motivational tool to continually improve the quality of the services we offer.On behalf of our entire team, we greatly look forward to your return.
by A verified traveler
Posted 3 May 2024
it's not what the pictures show
Comment from Hotel Management
4 May 2024 by Reception, Hotel Management
Dear Lodewijk, We are greatful to be your option for your holidays in Pineda de Mar.We would recomend for next times, to check the pictures that we have in our official web site are the ones of the apartments. We hope to see you again in the near furture. Best regards, Beatrix 2000 - Caliu apartments Team
by A verified traveler
Posted 6 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Beatrix 2000 - Your Caliu Apartments, Hotel Management
Dear Hilary,Firstly we would like to thank you for the review you shared following your recent visit to our Beatrix 2000 apartments. We are delighted to read that we were able to match your holiday expectations. Best regards,Beatrix 2000 - Your Caliu Apartments
by A verified traveler
Posted 14 Mar 2023
Good. Grocery near by.
Comment from Hotel Management
27 Apr 2023 by Beatrix 2000 - Your Caliu Apartments, Hotel Management
Dear Diana,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Best wishes, Beatrix 2000 - Your Caliu Apartments
by A verified traveler
Posted 1 Oct 2022 on Hotels
Comment from Hotel Management
3 Oct 2022 by Apartamentos Beatrix 2000, Hotel Management
Dear Armen,Thanks for sharing your score with us. We are glad to know that you and your family (including your cat) have spent a lovely stay with us. We hope to see you again very soon!PD: That's a very cute picture of your pet!Kind regards,
by A verified traveler
Mucho que mejorar - Servicio sobretodo
Posted 27 Jul 2019 on HotelsServicio de la recepción primer día horrible, no se enteraban de nada las chicas de recepción, la joven y la mayor, además de bordes, parece que te están haciendo un favor dejándote entrar...Los chicos de la tarde/noche estupendos. Lo del parking no es funcional...cada vez pedir que te abran es incomprensible.
El sitio está ok, pero justo. Por la mañana se oyen los platos del hotel de delante a primera hora, o sea que olvidate de dormir. La cocina bastante justa y lento si quieres hervir algo tarda 10minutos. No repetiremos, seguro, ni recomendaremos a ningún amigo.
by A verified traveler
Posted 20 Nov 2024
Sehr geräumige und saubere Wohnung. Hoteleigenes Parkhaus für 15 €. Kostenpflichtige Parkplätze auch an der Strasse sind schwer zu finden.Rezeption ist ab 17.00 Uhr geschlossen.
Comment from Hotel Management
26 Nov 2024 by Beatrix 2000 - Your Caliu Apartments, Hotel Management
Dear Reinhold. First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We hope to see you again soon to welcome you with our best smile and make you feel at home.Kind regards,Beatrix 2000 - Your Caliu apartments
by A verified traveler
Posted 14 Nov 2024
Buenisimo hemos repetido varias veces
