Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Under construction. The 3rd floor very noisy because work on 2 floor. The gtm is close. They charged me 60 dollars for early arrival even through on the phone i was told 40. Overall its a nice hotel
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by DS, Hotel Management
Thank you for your feedback. We look forward to having you as our guest again.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Ally, Hotel Management
Hi Daniel, Thank you for providing feedback on your recent stay with us! We sincerely hope you will return when our renovation is complete this fall for another great experience!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by DS, Hotel Management
Thank you for your feedback. We look forward to having you as our guest again.
by A verified traveler
Posted 6 Sep 2024
Renovations were going on, which I found out about after I booked and when I entered the lobby. The price should have been way lower without the bar at the lobby. I was on the fourth floor, renovations in the second and third floors. But I felt the hammering at 8am next door. Unfortunately the breakfast buffet ends at 9! I could not take advantage of it.
Comment from Hotel Management
10 Sep 2024 by DS, Hotel Management
Thank you for taking the time to share your feedback, and I sincerely apologize for the inconvenience you experienced during your stay due to the ongoing renovations. I'm also sorry to hear that the early morning hammering disrupted your stay, and that you were unable to enjoy our breakfast buffet due to its early end time. Thank you again for your feedback, and I hope we have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 3 Sep 2024
Great Place to stay
Comment from Hotel Management
3 Sep 2024 by DS, Hotel Management
Thank you for your feedback. We look forward to having you as our guest again.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by DS, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Ally, Hotel Management
Thank you for your feedback. We look forward to having you as our guest again soon!
by A verified traveler
Posted 28 Aug 2024
We checked in knowing they were doing renovations however they did provide in an email that the pool would be ready weeks before our arrival. Had we known there was no pool on site, we would have NEVER booked. When we checked in, we found out the pool wasn’t ready. We were provided a percentage off our stay - but it was quite disappointing. They assured us the pool would be ready the next day after we checked in, yet it was never ready until the day of our departure. They offered accommodations at a sister hotel for their pool, but it was over a mile away, about a 13 minute walk. They did offer a free shuttle service but that didn’t start until 11am so the whole morning was wasted. We had to switch rooms mid stay because the AC wasn’t working in our room - the new room we checked in to had dirty towels and the vents in the bathroom were clogged with dust. When we checked out, nobody from management even acknowledged that they told us the pool would be ready Sunday and yet never was until the very afternoon before our departure. Disappointing. Everyone was very friendly and the location is perfect for restaurants but overall very disappointing stay and I wouldn’t stay here again.
Comment from Hotel Management
28 Aug 2024 by Ally, Hotel Management
Hi Kristin, Thank you for providing us with feedback on your recent stay. We sincerely appreciate hearing from our guests as we continuously work to improve our hotel. While our renovation aims to improve our overall guest experience, we understand that this can be a frustrating process for our current guests. I sincerely apologize for the negative effects this had on your stay, including the pool and air conditioning. We truly hope you will consider staying with us again when our renovation is complete this fall.
by A verified traveler
Posted 28 Aug 2024
Construction was going on and was not disclosed prior to booking
Comment from Hotel Management
28 Aug 2024 by Ally, Hotel Management
Hello Charles, I sincerely apologize for the issues you experienced due to our renovation. We understand that this can be a frustrating process for our current guests, and we are working to minimize those inconveniences as much as possible. We hope to welcome you back this fall to enjoy our fully renovated hotel!
