Ratings based on 279 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Property has any amenities compare to price
Comment from Hotel Management
7 Jan 2025 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, We have noted down your raised concern & we shall certainly look to improve the same. We are glad you have chosen us for your stay and sorry that stay were not up to the expectation. Please do provide us opportunity to host you again to provide better experience. Regards,
by A verified traveler
Posted 28 Dec 2024
This is my review after a 5-day stay. When I first checked in, I got the wrong room. After moving to the correct room style, it looked like it hadn’t really been prepared. The stove was rusty and had unfinished wood laying over top it, there was no cookware or utensils, which I didn’t see mentioned in the booking. I was told it’s being your own cookware. The shower was dirty and when I asked if the front desk could clean it (at their convenience) they said sure and never did. Towels were never refreshed and trash can was never emptied during my stay. There was no hot water during my entire stay; I asked about it twice, the first time they told me it couldn’t be fixed and then I mentioned it again checking out and they said I “should’ve asked sooner”, they have to manually turn it on. During the middle of the night someone tried to enter our room, I asked the front desk if they could check to see if it was just a guest mixup or someone at the property trying to get in, but they never followed up.
Comment from Hotel Management
31 Dec 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
by A verified traveler
Posted 25 Dec 2024
The property staff was very kind. The young man accommodated our very very late arrival (2 a.m.) and did so with polite manners and kind service. The downfalls: the property is in need of some renovation, water was ice cold during the night, it sèmes like they turn it off completely at night, so it was impossible to take a shower after a 13 hour drive in snow storms.
Also, scary fact, they lock the doors to the réception área at 2 a.m, making it impossible to access the front desk, and even worse: impossible to return inside if you step outside to your vehicle once the place is locked down. That was one scary experience in the middle of the night and winter. It’s the first time I ever came across a completely locked hotel with guests inside… finally, since I reserved a room with two bed and a sofa bed for 5 people, the norm would have been to prepare the bedding for the 5 th person using the sofa bed. However, the room was only made up for 4 people, without any sheets or blankets or pillows for the 5th guest. Retrieving that bedding got me locked outside at 2:30 am in -14 Celsius weather trying to get back to the reception area… while the young man was kind and serviable, we will not be returning to this property.
Comment from Hotel Management
31 Dec 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
10 Dec 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for your rating. We shall look forward to have you stay with us again.
by A verified traveler
Posted 16 Nov 2024
The room was really clean. The beds even pasted the black light test.
Comment from Hotel Management
19 Nov 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards
by A verified traveler
Posted 1 Nov 2024
The room was pretty good. Breakfast was good. Staff were all amazing
Comment from Hotel Management
5 Nov 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards
by A verified traveler from Manhattan
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards,
by A verified traveler
Posted 17 Oct 2024
The bathroom was so dirty. I didn’t even want to take a shower. Couldn’t wait to get out of there in the morning.
Comment from Hotel Management
22 Oct 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
by A verified traveler
Posted 16 Oct 2024
Property is not recommended for family trip.
Comment from Hotel Management
22 Oct 2024 by Team Baymont Inn Pinegrove, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
