Ratings based on 516 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Thè chair, beds and bathroom floors were dirty. The refrigerator and tub had mold around it.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Mike, We're sorry to hear that your stay fell below expectations. Please don't hesitate to reach out to us with any feedback you may have about your experience with us. We value all guest input to continuously improve our services.
by A verified traveler
Posted 24 Nov 2024
Did not fix my bed at all in a five day period or take my trash can
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Jeremy, We appreciate your feedback and apologize for any inconvenience. Our housekeeping team strives to respect guests' privacy during their stay. If you have any further concerns, please feel free to reach out to our management team to address them directly.
by A verified traveler
Posted 20 Nov 2024
It's quiet. Decent rooms. I will stay there again
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jennifer,We're glad to hear you enjoyed the peaceful atmosphere and found the rooms to your liking. We look forward to welcoming you back on your next visit. Thank you for your feedback.
by A verified traveler
Posted 17 Nov 2024
The bed was good.The floors wasnt that clean.Around the bath tub and toil
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Gretchen,We appreciate your feedback on your recent stay with us. We're glad you found the bed comfortable. Your comments about the cleanliness will be shared with our housekeeping team for their review and improvement. Our goal is to ensure all aspects of your stay meet your expectations.
by A verified traveler
Posted 16 Nov 2024
Wond
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect 5/5 rating! We’re so glad to hear you had a wonderful experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We take your concerns seriously and will work to address them. We hope to have the chance to provide you with a better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
This place was absolutely horrific and I took pictures of the room, showed them to the manager which revealed blood stains on the wall and bed, blinking lights, a dirty sink and toilet. The floor was atrocious and the room reeked of cigarette smoke. I went to the manager and he refused to offer me a refund. I contacted Days In and they also refused me a refund because the manager did not check me out of the room although I literally turned the key in after I took the photos. .
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to uphold. We appreciate you bringing these concerns to our attention, and we are addressing this matter with the team. Your feedback is invaluable, and we will work to prevent such issues in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
The front desk worker was not customer focused. Hard to understand and unsure he was comprehending my questions. Alerted him of standing water in bathroom upon arrival- did nothing- asked my husband if he overflowed the toilet. The carpet was so nasty that it ruined my husband’s socks. His feet were so dirty the white wash rag was brown after washing them. The loveseat had gross stains and rips. The T V would freeze so it was unwatchable. The breakfast was make your own waffle, cereal or toast. There is a Rally across the street and a McDonalds to the west. Sirens went by multiple times during the overnight stay.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Robert, Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team for improvement. Your experience is valuable to us as we strive to enhance our guest satisfaction in all aspects. We hope future stays with us will exceed your expectations.
by A verified traveler
Posted 5 Nov 2024
The room was infested with roaches. The roaches were very BOLD and crawled about all around the room.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Kristal, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
