Ratings based on 11 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
No central check-in counter!
Posted 22 Mar 2020 on HotelsReceptionist does not know what they are doing!
Waiting so long for the attendant to show us our room!
by A verified traveler
Good location and Service with some improvement
Posted 12 Mar 2020 on HotelsThe host of the condo was very responsive. Had a few issues such as Air conditioning breaking down which was fixed very quickly There was no international cable which was a bit disappointing. Location is excellent.
Comment from Hotel Management
13 Mar 2020 by Heidi, Hotel Management
Thank you for your review.
Will try our best to improve
by A verified traveler
Worst place ever...
Posted 4 Mar 2020 on HotelsThis is the terrible experienced I’ve had in this place. The owner is rude whenever you asked for something he always want to charge you extra even the parking is not free. The place is not really clean and the bedding sis so cheap don’t even have flat sheets on the bed. It was the worst condotel I had experience. I end up not staying and book at Holliday inn instead.
Comment from Hotel Management
4 Mar 2020 by Heidi, Hotel Management
Dear guest, we already informed you the issue.
you had booked for only one guests while you were actually three guests. The additional charges were only for the additional guests.
we strongly encourage our guests to be accurate with the exact number of guests during booking to avoid these types of issues.
Regarding the parking, that is just the policy of our tower in which everyone must follow. The Venice Luxury Residences only has pay parking available for guests.
We apologise for any inconvenience this caused and thank you for your kind understanding.
by A verified traveler
Posted 1 Mar 2020 on Hotels
wow one of the best rooms i ever booked and planning to go back with the family
Comment from Hotel Management
1 Mar 2020 by Heidi, Hotel Management
thank you for your kind review! always happy to host you
by A verified traveler
Posted 1 Mar 2020 on Hotels
⭐️⭐️⭐️⭐️⭐️ amazing! book for 2 nights and the room was wonderful thank you the best experience ever!
Comment from Hotel Management
1 Mar 2020 by Heidi, Hotel Management
thank you for your kind review! always happy to host you
by A verified traveler
Great location!
Posted 29 Feb 2020 on HotelsThe location is convenient, near to the mall, restaurants and church.
Comment from Hotel Management
1 Mar 2020 by Heidi, Hotel Management
thank you for your kind review!
by A verified traveler from Las Vegas, Nevada
Posted 29 Feb 2020
Peter is so nice, i like it, the place is so accesible of everything, i will choose to stay again in this property the next time of my vacation.👍
Comment from Hotel Management
1 Mar 2020 by Peter, Hotel Management
Thank you for your kind review! always happy to host you
by A verified traveler
Posted 15 Feb 2020 on Orbitz
Excellent location and beautiful view from the balcony of the Venice canal. AC worked well, everything was clean, comfortable bed. Would definitely return! Just make sure to get detailed check in instructions. I was unaware there were multiple towers.
Comment from Hotel Management
23 Feb 2020 by Heidi, Hotel Management
Dear guest, thank you for your kind review. Hope to host you again! :)
by A verified traveler
NO Pool
Posted 5 Feb 2020 on HotelsThe problem I had was that I had booked this so the kids could go swimming, it said a pool was available but in fact the pool had been closed for weeks and was likely to remain so. I tried to cancel immediately but it was no refundable. Completely false advertising.
Comment from Hotel Management
5 Feb 2020 by Heidi, Hotel Management
Dear guest,
Apologies for the inconvenience.
Actually the pool has been closed down due to the Taal volcano ash fall. It is like that in all the out door pools in BGC area for the safety of guests because ash will cause irritation on the skin when mixed with pool water.The pool will be open again once the alert for Taal volcano gets lift by PHIVOLCS as the alert now is on level 3.
by A verified traveler
Awesome place
Posted 24 Jan 2020 on HotelsThe place was great! Conveniently located just above the mall and great view. Host was accommodating as well.
Comment from Hotel Management
5 Feb 2020 by heidi, Hotel Management
thank you for your kind review :)
hope to host you again!
