Ratings based on 552 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
it is impossible to find the facility and the room has more broken things.
Comment from Hotel Management
11 Dec 2024 by Jen, Hotel Management
Sorry you were unhappy with your stay with us. We will do our best to improve the quality of our service.Thank you for staying with us.
by A verified traveler
Posted 3 Dec 2024
I had a nice view of Venice from our room
Comment from Hotel Management
4 Dec 2024 by Jen, Hotel Management
Thank you for staying with us and for the nice review. See you again at the property.
by A verified traveler
Posted 3 Dec 2024
There is great shopping nearby the property with a movie theater and awesome dining. I always stay here because it’s comfortable, clean, safe, and affordable.
Comment from Hotel Management
3 Dec 2024 by Jen, Hotel Management
Thank you for staying with us and for the nice review. See you again at the property.
by A verified traveler from Anaheim
Posted 3 Dec 2024
Nice place to
See the City and lights of Venice Canal of the Condo.
Comment from Hotel Management
3 Dec 2024 by Jen, Hotel Management
Thank you for staying with us and for the nice review. See you again at the property.
by A verified traveler
Posted 24 Nov 2024
Great
Comment from Hotel Management
30 Nov 2024 by Jen, Hotel Management
Thank you for staying with us and for the nice review. See you again at the property.
by A verified traveler
Posted 22 Nov 2024
There are many shops near. It’s so awesome!
Comment from Hotel Management
23 Nov 2024 by Jen, Hotel Management
Thank you for staying with us and for the nice review. See you again at the property.
by A verified traveler
Posted 18 Nov 2024
we'll like everything..and we'll come back next year in 4 months
Comment from Hotel Management
19 Nov 2024 by Jen, Hotel Management
Thank you for staying with us and for the nice review. See you again at the property.
by A verified traveler
Posted 16 Nov 2024
False Address.
Shows in Expedia as Carusso Tower but unit assigned to us was in Emanuele Tower. We had to walk around the building with 3 luggages to find the correct tower. We had to wait for a Jobert to assist us in check in, which turned out to be in a day off. Good thing after few minutes - Kim was assigned to help us get to the room (Kim was helpful), then Josie continued the process (she tried her best to make up for the inconvenience). Chaotic concept. It will help if advertisement will be truthful so we know what to expect. Did not help that front desk Mildred does not seem to be engaging. Worst check in experience.
No Globe signal in the lobby, dead spot, inconvenient
Balcony door is not aligned, no lock
There’s some sewage smell in the unit that they are trying to mask with air fresheners.
Comment from Hotel Management
16 Nov 2024 by Jen, Hotel Management
Sorry for the inconvenience we cause you. We will do our best to improve our service. Thank you for letting us know.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Jen, Hotel Management
Thank you for staying with us and appreciating our service. See you again at the property
by A verified traveler
Posted 11 Nov 2024
I thought the surrounding was fantastic
Comment from Hotel Management
12 Nov 2024 by Jen, Hotel Management
thank you for staying with us. Hope to see you again at the property.
