Ratings based on 544 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Great location!
Front Desk agents are the best.
Thank you
Comment from Hotel Management
23 Sep 2024 by Kau, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our great location and had such a positive experience with our front desk team. Your kind words mean a lot to us, and we’ll be sure to pass along your compliments to the staff.We look forward to welcoming you back for another fantastic stay!Warm regards,Kaustubh
by A verified traveler
Posted 17 Sep 2024
Great location perfect for our needs
Comment from Hotel Management
17 Sep 2024 by Mohammed, Hotel Management
Dear Michele,Thank you for your feedback! I'm glad to hear the location worked perfectly for your needs. If there's anything else we can do to enhance your experience next time, feel free to let us know.Best regard,
by A verified traveler
Posted 14 Sep 2024
Nice quiet street. Close to transport links.
Comment from Hotel Management
15 Sep 2024 by Mohammed, Hotel Management
Dear Tracy,Thanks! It's great to hear that. The peaceful location and easy access to transport make it a perfect spot for both relaxation and convenience.Best regard,
by A verified traveler
Posted 13 Sep 2024
Great location and room ok size. A lift would make it perfect
Comment from Hotel Management
14 Sep 2024 by Mohammed, Hotel Management
Dear Michele,Thank you for your feedback! I’m glad you enjoyed the location and found the room size suitable. I understand how a lift would enhance the experience, and I’ll certainly pass along your suggestion. We appreciate your input and hope to welcome you back soon!Best regard
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Mohammed, Hotel Management
Dear Guest,Thank you so much for the 5 out of 5 rating! We're thrilled to hear that you had a great experience. Looking forward to welcoming you back soon!Best regards,
by A verified traveler from West Chester
Posted 11 Sep 2024
The staff was very helpful and accommodating.
Comment from Hotel Management
11 Sep 2024 by The Team, Hotel Management
Dear John,Thanks for your wonderful review. We are pleased you enjoyed your stay and look forward to welcoming you back to our hotel.Kind Regards,The Team
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by The Team, Hotel Management
Dear Dwain,Thanks for a great review and looking forward to welcoming you back in the future.Kind Regards,The Team
by A verified traveler
Posted 8 Sep 2024
Room was clean but extremely small. Had to move sideways to walk from bed to bathroom. Staff was unpleasant. Female at front desk never greeted us, was rude during check in, and when i left and handed in key she looked right at me and never said goodbye or thank you for staying. I would not stay here again. Manners are importand welcoming a guest should be priority for a hotel with tons of competition!
Comment from Hotel Management
8 Sep 2024 by Mohammed, Hotel Management
Dear Rebecca,Thank you for taking the time to provide your feedback. We sincerely apologize for the negative experience you had during your stay. Your comments regarding the room size and the behavior of our staff are concerning, and we will address this with our team immediately. Providing excellent customer service and making our guests feel welcome should always be a top priority, and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another chance in the future. Thank you again for sharing your thoughts.Best regard,
by A verified traveler
Posted 1 Sep 2024
Great stay
Comment from Hotel Management
2 Sep 2024 by Kau, Hotel Management
Thank you so much for your wonderful 5/5 review! We're thrilled to hear that you had a great stay with us. Our team works hard to ensure every guest has a memorable experience, and it’s incredibly rewarding to know we succeeded during your visit. We hope to welcome you back soon for another exceptional stay! Kind regards,Kaustubh
by A verified traveler
Posted 31 Aug 2024
Very helpful and friendly staff, the hotel is in a good location and in easy reach of transport to get into the city. We spent 2 days and found it very comfortable. Will certainly consider another stay at this hotel.
Comment from Hotel Management
1 Sep 2024 by Kau, Hotel Management
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our staff helpful and friendly. It’s great to know that our location worked well for you and made getting around the city convenient. We’re also glad that you had a comfortable stay. We would be delighted to welcome you back for another visit in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. Kind regards,Kaustubh
