Ratings based on 589 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
2.6 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
The hotel was located in a good area, 10 mins walk from the train station.
by A verified traveler
Posted 20 Nov 2024
Strategic point from the airport (Gatwick Express)
by A verified traveler from Wareham
Posted 17 Nov 2024
An acceptable no-frills budget hotel in central London. The room was clean enough, though it was in need of some renovation and of some mould stains being removed. The mattress wasn't particularly comfortable, with clunky springs, but firm as I like it. I was in the room next to reception and there was noise throughout the night of people entering and leaving the hotel. The shower wasn't separate from the rest of the bathroom so the bathroom floor would all get flooded whenever I had a shower. The experience was okay overall - I might return here if it's the cheapest hotel in the area.
by A verified traveler
Posted 22 Oct 2024
It was a fair price for london. Room and beds small, mattress hard otherwise ok
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Hi, Jackie! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
by A verified traveler
Posted 14 Oct 2024
Got what I paid for. Beds are actual bricks. No outlets next to beds. Shower not separated from tub. Had to walk up 8 flights of stairs. At least it's walkable to the Victoria Station.
Comment from Hotel Management
15 Oct 2024 by Lisa, Hotel Management
Something like this should not have happened, Aja! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Our team strives to provide exceptional service, and we appreciate your valuable input. If there's anything we can assist you with further, please don't hesitate to contact us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 8 Oct 2024
Convenient location
Comment from Hotel Management
9 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your review. We're delighted to hear that our hotel's convenient location met your expectations. If you have any more queries or require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler from etobicoke
Posted 30 Aug 2024
Do NOT stay here…there are plenty of hotels on the same street ( which we had to go). This is NOT a hotel, it is a guest house ( lower than your average European B&B)
The pictures here are misleading….we booked for 2 nights but when we arrived to check in, we were shocked. The entrance was narrow, smelly and the aisle was dirty…..so we decided to see the room before checking in - It was like a dungeon in the basement with almost no air flow and stuffy….we asked for another room, and I kid you not….to access this other room, we had to go through a bathroom. I kindly asked the receptionist for a refund, which he said he couldn’t, gave me the “hote support number “ which also said she couldn’t and told me to contact Expedia who ( fair to them) tried to contact the “unreliable and unreasonable “ hotel management to get a refund. in sum this dump of a place that call themselves a “hotel” didn’t provide my refund and I had to pay somewhere else ( otherwise we wouldn’t breathe)
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Ceres! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Poor stay, no response from disinterested mgmt.
Posted 27 Aug 2024 on HotelsI arrived late in the evening after cancelled flights to LHR, the property was easy to find, but that was about where the positives ended! The bed was incredibly hard and uncomfortable, the shower was very cramped, but the very worst part was that things were not very clean, especially in the bathroom. All very disappointing. I messaged the property about this to see if they would have their GM get in contact about the stay, but they haven't bothered, so I'm afraid I'm leaving them a negative review.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, James! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler
Posted 17 Aug 2024
good garden view and breakfast
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Hi, Guest! We like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Lisa
