Ratings based on 7 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stuart
Posted 16 Dec 2023
by A verified traveler from Queens Village
Posted 2 Apr 2022
Great location
by A verified traveler
Posted 21 Feb 2022 on Hotels
by A verified traveler from SAN JOSE
Posted 18 Feb 2022 on Travelocity
No emergency telephone inside the room, low pressure water. Many small insects in the bed. Small spider found in the bed.
by A verified traveler from SAN JOSE
Posted 7 Oct 2021 on Travelocity
No hangers, towels are untidy, bathroom untidy, lot of ants and small insects in the bed. Room #2 where i stayed and i dont know about other rooms.
by A verified traveler
Accommodating staff and crew
Posted 15 Oct 2020 on HotelsI had a pleasant stay in this hotel for 11 days. The room is clean and the hotel's staff and crew are efficient and accommodating.
Comment from Hotel Management
15 Oct 2020 by Elizabeth Hotel, Hotel Management
Thank you for the Excellent review, Ms Olivia.
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
From All Staff of Elizabeth Hotel.
by A verified traveler
Posted 18 May 2018
Its not in Naga but in Pili Camarines Sur. Information provided to Expedia was false. It is 5.5 km from town proper. Called the hotel to send us location but the reception said she doesn’t have celphone load. Location is very hard to find and isolated with no restaurants or store. Took us 2 hours to find the place and just wasted our time. Staff are not helpful. Supervisor walked out leaving her staff deal with our problem. Cancellation charges was 70% of what we paid for the reservation. Will NEVER COME BACK AGAIN
Comment from Hotel Management
23 May 2018 by Don Magsino, GM, Hotel Management
Dear Guests, we thank you for letting us know how to improve our service. The distance to the town centre is provided to us by the Google Map. I am sorry that you find difficulty in coming to our hotel but it is in Expedia and Google Map and Waze. I spoke to the supervisor and she said that she went excused herself to use the toilet. Cancellation Policy is in place but since you are already there in the premise despite of our willingness to give our full-service, but you opted to leave and threaten us to give us a negative feedback. Nobody likes negative feedbacks and we will learn from this. My sincere apology for your experience.
