Ratings based on 29 Verified Reviews

4.1 out of 5
67% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Nov 2024
5 out of 5
by A verified traveler

Posted 28 Nov 2022
This place is a hidden jewel
Comment from Hotel Management
28 Nov 2022 by CASA MANDALA, Hotel Management
GRACIAS! UN GUSTO RECIBIRLOS, CUANDO GUSTEN ESTAMOS PARA SERVIRLES...
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jul 2021 on Hotels
3 out of 5
by A verified traveler

Posted 5 Jun 2021 on Orbitz
Beautiful sunset views. Terrible bedding,not premium as advertised,no water bottles in rooms. Water available was full of bugs and other debris. Horrible Air conditioning. Restaurant closes early and not a cup of water is available afterwards. Wifi less than a gb in common areas and rooms. Bugs everywhere as if no pest control is used at all. Pool was ok not clean not too dirty. Restaurant service is great, friendly and good food. Much friendlier than hotel staff. Overall not a good experience definitely won’t be back. Not many options in the area though.
Comment from Hotel Management
24 Jun 2021 by Mi hotelito, Hotel Management
BUENAS TARDES ES UNA LSTIMA QUE HAGA ESE COMENTARIO, ES LA PRIMERA PERSONA EN 8 AÑOS QUE DICE QUE NO LE AGRADA EL ROPAJE DE CAMA, LAS BOTELLAS DE AGUA SE QUITARON POR LA CONTAMINACION QUE EL PET PROVOCA, LOS DISPENSADORES ES AGUA PURIFICADA. NOS ENCONTRAMOS EN UN LUGAR DE NATURALEZA ASI QUE LOS INSECTOS QUE LLEGAN ES NORMAL Y SOBRE TODO EN TEMPORADAS DE LLUVIAS, PERO ESTOS SON INOFENSIVOS Y PARTE DE NUESTRO ENTORNO NATURAL. QUE LASTIMA QUE FUE UNA MALA EXPERIENCIA PARA UD. (Anonymous ya se quien eres)
5 out of 5
by A verified traveler

Posted 24 Jul 2019
Generally evething was perfect to relax yuorself, just the restaurant, after they take your order they take for ever to bring the food, the check, the change. Beside that from time to time they have missing ingredients, so you have to change your order or make arrengements.
4 out of 5
by A verified traveler

Posted 1 May 2019
The facility was great, the food was good, customer service was not the best.
5 out of 5
by A verified traveler

Posted 23 Oct 2023
Espacio muy bello, con muchos elementos naturales que hacen estar en un ambiente cálido, con hermosa naturaleza, y un excelente servicio del personal!! Lo recomiendo al 100!
4 out of 5
by A verified traveler

Posted 11 Sep 2023
Es pequeño, agradable, habitación limpia, se necesita más atención por el personal. El menú escaso en opciones, desayuno incluido pues es solo café y jugo.
5 out of 5
by A verified traveler

Posted 18 Jul 2022 on Hotels
Un hotel muy agradable, todo limpio. La alberca no es grande, pero tiene el tamaña suficiente para poder pasar todo el día dentro de ella. La calidad y porción de los alimentos del restaurante excelente. Todos los miembros del personal son muy atentos y amables, en especial Janet de recepción, Laidy y Monserrat del restaurante. Espero regresar pronto.
Comment from Hotel Management
20 Jul 2022 by casamandala., Hotel Management
gracias por tomarse el tiempo de compartir su experiencia con nosotros y nos da gusto que fue de su agrado, esperando pronto su próxima visita.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Dec 2021 on Hotels
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