Ratings based on 1,324 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Have stayed several times always great
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Twin Mountain Inn & Suites lived up to the great reviews! Quick check-in, clean, safe, and cozy all the way around. We interacted with two staff members (Robert at check-in and Mkayra (SO SORRY, I know I got that spelling wrong) at breakfast/check-out) and they were both amazing. Mkayra especially was so kind and courteous even as she was flying around the kitchen/dining area supporting breakfast hours. Our four-year-old daughter was amazed and commented how hard she was working :) Give that lady a raise! The breakfast itself was amazing as well (great sausage, biscuits and gravy, and bear-shaped waffles!) The hotel, lobby, room, and walkways are all safe, well-lit, clean, and comfortable. LOVED the private balcony overlooking the river and enjoyed watching the ducks in the morning. All this and only 5-10 minutes from Dollywood. Wins all the way around. We WILL be back!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear Andrea, Thank you for your perfect 5/5 rating! We’re delighted that you enjoyed your stay and hope to welcome you back soon.Sincerely,Twin Mountain Inn & Suites
by A verified traveler
Posted 19 Dec 2024
Our room was super clean, and the view was beautiful. My husband and I have no complaints at all, and we will be booking a room in the spring.
Comment from Hotel Management
21 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear James, Thank you for your kind review! We're thrilled to hear that you enjoyed the cleanliness of your room and the beautiful view. It's wonderful to know that you and your husband had a pleasant stay. We look forward to welcoming you back in the spring!Sincerely,Twin Mountain Inn & Suites
by A verified traveler
Posted 16 Dec 2024
This is our second time staying here and we are very pleased with our stay! We love that is pet friendly and every room has it's own private balcony overlooking the river. And all the rooms have fireplaces too! The breakfast area is small but they provide trays in your room to take your food back upstairs. The only issue I had was that the trash truck came around 6:15am and woke me up. My whole family slept through it though. Overall it is a great hotel and we will continue to stay here!
Comment from Hotel Management
17 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear Kristen,Thank you for taking the time to share your experience with us! We’re so pleased to hear that this was your second stay and that you continue to enjoy our pet-friendly accommodations, private balconies overlooking the river, and cozy fireplaces. We also appreciate your understanding about the breakfast setup and are glad the trays made it convenient for you to enjoy your meal in your room.We’re sorry to hear about the early morning disturbance from the trash truck and understand how frustrating that can be. We will explore possible solutions to minimize this issue in the future.Overall, we’re thrilled to know you had another great stay, and we look forward to welcoming you and your family back again soon!Sincerely,Twin Mountain Inn & Suites
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear Rachel,Thank you for your review! We truly appreciate you taking the time to share your thoughts, and we hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Twin Mountain Inn & Suites
by A verified traveler
Posted 15 Dec 2024
Not my normal stay & never again
Comment from Hotel Management
19 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear Heather,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can learn more and ensure a better experience in the future.Sincerely,Twin Mountain Inn & Suites
by A verified traveler
Posted 15 Dec 2024
Property exceeded expiation's. Extremely Clean!!
Comment from Hotel Management
19 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear Christina,Thank you so much for your kind review! We’re thrilled to hear that our property exceeded your expectations and that you found everything extremely clean. We truly appreciate your feedback and look forward to welcoming you back!Sincerely,Twin Mountain Inn & Suites
by A verified traveler
Posted 14 Dec 2024
Wonderful stay! The property was clean, the staff was very friendly and the breakfast was amazing! Will definitely stay here again!
Comment from Hotel Management
19 Dec 2024 by Twin Mountain Inn & Suites, Hotel Management
Dear Dawn,Thank you for your wonderful review! We're so happy to hear that you had a great stay, enjoyed the cleanliness of the property, and found our staff to be friendly. It’s fantastic to know that you loved the breakfast, and we can’t wait to welcome you back again!Sincerely,Twin Mountain Inn & Suites
