Ratings based on 954 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Covina
Posted 17 Nov 2024
Location is centrally located, clean and comfortable. Great place and reasonably priced.
Comment from Hotel Management
17 Nov 2024 by Timbers Lodge, Hotel Management
Margarita,We are happy you like our location and your room. We hope to host you again in the future.Thank you for being our guest.
by A verified traveler
Posted 16 Nov 2024
I loved having a jacuzzi in the room and bonus for it being dog friendly!
Comment from Hotel Management
16 Nov 2024 by Timbers Lodge, Hotel Management
Jamie,We are so happy you and your four-legged traveling companion enjoyed your stay at Timbers Lodge. It was our pleasure hosting you and your pet during your time in Pigeon Forge, and we look forward to your next visit.
by A verified traveler
Posted 15 Nov 2024
Easy access
Comment from Hotel Management
16 Nov 2024 by Timbers Lodge, Hotel Management
Patrick, We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Timbers Lodge.
by A verified traveler
Posted 13 Nov 2024
Great place to stay. Asked for ground floor, bad knees they were very accommodating. Thanks
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Hi Thomas,Thank you for sharing your experience. We are delighted to hear that our team could promptly accommodate your request, ensuring a comfortable and enjoyable stay. We look forward to welcoming you back on your next visit. Safe travels!
by A verified traveler
Posted 11 Nov 2024
The property was very conveniently located so we could walk to lots of places, and the price was very good. Our front desk person Julliann was extreme helpful, knowledgeable, and pleasant. The breakfast was just enough to get you going for the day too.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Maureen,We sincerely appreciate you taking the time to share your feedback. It is truly gratifying to know that our prime location, exceptional value, and the warm hospitality you experienced enhanced your stay. We’re also pleased to hear that our breakfast served you well for the day ahead. We eagerly anticipate the pleasure of welcoming you back in the future!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Timbers Lodge, Hotel Management
Sam,Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon.
by A verified traveler
Posted 10 Nov 2024
Location is excellent, the room we had definitely needs to be updated.
Comment from Hotel Management
11 Nov 2024 by Timbers Lodge, Hotel Management
Sharon,Please accept our apologies for disappointing you. While we agree that some of our accommodations are beginning to show their age, we are constantly updating and refreshing our facilities. Thank you for being our guest.
by A verified traveler
Posted 10 Nov 2024
The rooms are outdated and dirty. Paint off the walls in several places, doors scratched up from pets, toilet was dirty, corners of the bathroom floors were dirty. Tub faucet pulls away from the wall like it’s going to break off, TV didn’t work, door to outside stuck, not all lamps worked and it’s a dark room.
Comment from Hotel Management
10 Nov 2024 by Timbers Lodge, Hotel Management
CindyThank you for choosing to stay with us again. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have also shared your concerns with the appropriate individuals so we learn and improve accordingly. . We wish we had the opportunity to address any issues while you were here.
by A verified traveler
Posted 8 Nov 2024
Walls too thin smelled like old ashtray
Comment from Hotel Management
9 Nov 2024 by Timbers Lodge, Hotel Management
Donna,Thank you for staying with us for 4 nights. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We wish we had the opportunity to address any issues while you were here. Please know our front desk staff is always available for any queries you have. Thank you for being our guest.
by A verified traveler
Posted 5 Nov 2024
Just okey
Comment from Hotel Management
7 Nov 2024 by Timbers Lodge, Hotel Management
Julita,Thank you for being our guest at the Timbers Lodge. We wish we had the opportunity to address any issues while you were here. We value your business and hope to welcome you back soon.
