Ratings based on 71 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
The room was amazingly quiet. We didn't hear guest in the adjacent rooms. The front desk staff is very friendly. The only negative was the bathroom floor was dirty. Clearly the cleaning staff doesn't mop the bathroom floor between each guest.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Richard,Thank you for choosing to stay with us. It's great to know our quiet accommodations and friendly staff were positive aspects of your stay. Please accept our apologies for the less than ideal bathroom conditions. This will be addressed with the relevant team to ensure all guests have the stay they expect and deserve. Should your travels bring you back this way, we would be honored to host you again.
by A verified traveler
Posted 11 Oct 2024
Great room and service
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed your room and received great service. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Sep 2024
It was a great place to stay
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Stephen,Thank you for your succinct yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Residence Inn Pigeon Forge.
by A verified traveler
Posted 19 Sep 2024
Great location, with a great view of the mountains. Newer hotel, clean, with good free breakfast. We really enjoyed the outdoor pool/hottub. Drove from Canada and felt comfortable.
Comment from Hotel Management
21 Sep 2024 by General Manager, Hotel Management
Dear Madison,It was a pleasure welcoming you to Residence Inn Pigeon Forge. We're thrilled to hear you had an enjoyable experience and appreciated our wonderful mountain views, clean accommodations, and delicious breakfast selection. Thank you so much for sharing your kind comments, and we hope to have the chance to welcome you back on another occasion.
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 27 Aug 2024 on Hotels
Worst room I've ever stayed in. Asked for a mountain view and got a view of a concrete wall. Stayed here because of the location for the jeep invasion. Expected to be able to look out our window and see jeeps not a concrete wall. Will not stay here again.
Comment from Hotel Management
29 Aug 2024 by General Manager, Hotel Management
Dear Randy,Thank you for sharing your experience. It's disappointing that your room didn't meet your expectations, especially regarding the view. We understand how important this was during your stay, and we're sorry we fell short. Your feedback is valuable, and we hope you'll consider giving us another chance to provide a more enjoyable stay in the future.
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Nice
Posted 5 Aug 2024 on HotelsIt was clean and nice . Our room was like an apartment, minus washer and dryer. Equipped with full size refrigerator and small cooking stove . Overpriced for what it is .
Comment from Hotel Management
7 Aug 2024 by General Manager, Hotel Management
Dear Kenny,Thank you for your feedback. We're glad our clean, well-appointed rooms had everything you needed. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should you be in the area again, we hope you'll consider coming back to see us.
by A verified traveler
Posted 24 Jun 2024
Dirty room
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
We are sorry for the inconvenience caused by the cleanliness of your room, Felipe. This does not reflect the high standards we strive to maintain. We will address this promptly with our housekeeping team to ensure such issues are rectified. We hope to be able to serve you better should you choose to return.
by A verified traveler
Posted 22 Apr 2024 on Hotels
