Ratings based on 76 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 18 Dec 2024
The facility is new and clean. The breakfast was good and varied each day while we were there. The staff was friendly and welcoming when we arrived.
A major complaint we have with the hotel is there is no covered area to unload your luggage when arriving at or departing from the hotel. When we arrived it was pouring rain and everything we had with us got soaked. A very poor design for a hotel in our opinion. For this reason alone, I would probably pick another property in the future.
For a new hotel, there were some finishing touches to construction that were not complete. For example, there were obvious gaps between our sink and the wall. I'm assuming they will not be finished, but cannot comment as to whether or not that is the case.
A final complaint is the safety latch on our door would not work. It was as if it was welded shut. No, we do not depend on it entirely for safety, but others may. We notified hotel staff upon our departure.
If you are looking for a basic, clean place to stay, We would recommend.
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Karen,Thank you so much for the high rating. We are so happy to know that you enjoyed our clean accommodations and friendly team members during your stay. That being said, we are sincerely sorry to hear about any inconvenience while you were unloading your luggage. We always want our guests to have a seamless experience, so all of your feedback will be kept in mind for the future. Please consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 6 Dec 2024
Lovely property, right across the street from The Island (with views of the wheel and all the holiday lights) and easy access to the parkway with lots of dining and entertainment options. Love having a kitchen in the room, and the included breakfast was fantastic with enough options to satisfy anyone. I would definitely stay again when in the area!
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Kelly,Thank you for taking the time to leave a review. We're delighted you could enjoy our convenient location and its beautiful views, as well as our well-equipped rooms and delicious breakfast. We look forward to welcoming you back to Residence Inn Pigeon Forge for another great stay.
by A verified traveler
Posted 25 Oct 2024
The room was amazingly quiet. We didn't hear guest in the adjacent rooms. The front desk staff is very friendly. The only negative was the bathroom floor was dirty. Clearly the cleaning staff doesn't mop the bathroom floor between each guest.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Richard,Thank you for choosing to stay with us. It's great to know our quiet accommodations and friendly staff were positive aspects of your stay. Please accept our apologies for the less than ideal bathroom conditions. This will be addressed with the relevant team to ensure all guests have the stay they expect and deserve. Should your travels bring you back this way, we would be honored to host you again.
by A verified traveler
Posted 11 Oct 2024
Great room and service
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed your room and received great service. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Sep 2024
It was a great place to stay
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Stephen,Thank you for your succinct yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Residence Inn Pigeon Forge.
by A verified traveler
Posted 19 Sep 2024
Great location, with a great view of the mountains. Newer hotel, clean, with good free breakfast. We really enjoyed the outdoor pool/hottub. Drove from Canada and felt comfortable.
Comment from Hotel Management
21 Sep 2024 by General Manager, Hotel Management
Dear Madison,It was a pleasure welcoming you to Residence Inn Pigeon Forge. We're thrilled to hear you had an enjoyable experience and appreciated our wonderful mountain views, clean accommodations, and delicious breakfast selection. Thank you so much for sharing your kind comments, and we hope to have the chance to welcome you back on another occasion.
by A verified traveler
Posted 14 Sep 2024 on Hotels
by A verified traveler
Posted 12 Sep 2024 on Hotels
The hotel was very clean and the bed was so comfortable. The breakfast buffet was very good but kept repeating the menu every 2 days. It was very close to pigeon island so that was a excellent choice for us.
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Diane,Thank you for sharing your thoughts. It’s wonderful to know that the pristine condition of our hotel and the cozy bed added to your comfort and that the hotel's location near Pigeon Island was ideal for your plans. Your feedback regarding the breakfast selection is valuable and will be taken into consideration for future improvements. We hope to welcome you back again soon to Residence Inn Pigeon Forge.
by A verified traveler
Posted 8 Sep 2024
